Vice President, Application Delivery - Full-time

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Sets the vision, strategy and leadership for the IT Delivery Application Run organization. Develops and maintains the application run standards by managing day-to-day application performance through SLAs and other metrics. Aligns with and drives achievement of strategic goals across iT Delivery and Business Discipline organizations. Partners with Plan and Build leaders to ensure consistent adoption and delivery of requirements. Serves as the primary Application Run leader for the delivery of Global Operations systems supported through MICROS Systems and other third party software vendors. Works with service providers to address day-to-day issues and priorities. Implements and manages continuous improvement programs.

CANDIDATE PROFILE

Education and Experience
Required:
12+ years of application development and/or delivery leadership experience with a minimum of 8 years at a VP/Sr. Director level
Direct management of complex budgets in excess of $50M direct and/or indirect costs
5 years recent experience with development methodologies as well as familiarity with new, emerging development frameworks
Direct management of cross functional, sourced, and geographically dispersed teams
Preferred:
Proven experience implementing global enterprise systems, centralized/decentralized solutions, and global systems maintenance
Demonstrated success leading medium- to large-scale initiatives/transformations
Proven executive experience in strategic planning and budgeting within one or more business groups
Experience with and knowledge of IT outsourcing activities in a managed services environment
Thorough understanding of application integration, maintenance, architectural integrity, availability, quality assurance, and performance of applications
Proven experience managing third party software providers including Cloud and Software as a Service (SaaS) service providers
Proven knowledge of Software Development Life Cycle (SDLC) execution models ; good understanding of ITIL v3 Framework
Knowledge of enterprise-class Point of Sale and Property Management systems preferably MICROS
Proven experience managing and supporting a diverse portfolio of applications across 3,800+ locations distributed globally
Strong process management, negotiating, influencing and problem resolution skills
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
Experience in business systems and process planning
Knowledge of business environment, service requirements and hospitality culture
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
Graduate/post graduate degree
Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment

CORE WORK ACTIVITIES

Managing Day-To-Day Application Performance

• Builds and maintains a standard set of application delivery tools and processes that will provide the right level of governance for all IT teams, and that will promote client satisfaction
• Co-leads development and maintenance of service provider project management standards and tools
• Drives client satisfaction with Business Partnership & Planning teams through conducting project reviews, reporting metrics, and other activities
• Leads and works to minimize outages and ensure recovery and contingency plans are in place
• Manages application delivery performance through SLAs and other key performance metrics
• Drive successful resolution os system issues and competing priorities by collaborating and influencing multiple service providers, iT teams and discipline stakeholders
• Supports Sarbanes-Oxley, ISP, PCI and other regulatory compliance matters with service providers
• Monitors and supports following defined service delivery processes
• Communicates important policy changes that affect service provider and/or Client operations
• Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
• Participates in the definition of, and facilitates compliance with Service Integration standard processes and tools
• Oversees and monitors service provider problems, change management processes, and escalation procedures
• Partners with all IT teams to progress the service providers application delivery services
• Monitors the development and enforcement of IT-related standards and policies

Addressing Day-To-Day Issues And Priorities

• Acts as primary contact for managing provider incidents, problems, changes, release management, and other standard ITIL processes
• Facilitates timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
• Facilitates team and service provider compliance with the agreement
• Promotes business and operational viability of service levels
• Manages process for minor enhancements with Service Providers and third-party vendors
• Identifies and leads application rationalization efforts
• Escalates and resolves incidents/problems with Service Providers and other third party vendors

Implementing And Managing Continuous Improvement Programs

• Implements CMMi, ISO9000 or similar metrics to demonstrate continuous improvement and alignment with the industry
• Leads the continuous improvement cost reduction opportunities and trailing cost elimination
• Defines, manages, and improves service level reporting for application delivery services
• Continuously provide feedback to the Service Provider, on Discipline and Continent requirements for enhancements, to drive and direct the continued evolution of their products.

MANAGEMENT COMPETENCIES

Leadership

Communication -Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.

Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.

Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

Building a Successful Team -Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.

Strategy Execution - Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability

Developing Others- Plans and supports the development of others' skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively; provides high visibility to individuals with potential; offers challenging assignments that build confidence and credibility and provides such individuals with a personal vision for their future.

Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning and Applying Professional Expertise

Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

o Technical Intelligence: knowledge and ability to identify technological opportunities and threats that could affect the future growth and survival of the business.
o Technology Life Cycle: knowledge of the Life Cycle of technologies and how applications, infrastructure, and processes relate to these timelines.
o Information Technology Service Management (ITSM): Knowledge of current and emerging Information Technology Service Management (ITSM) frameworks for computing environments required to deliver an IT system or software application to a customer (i.e. Networking, Hardware, Operating Systems, and enabling technologies such as Middleware and Databases).
o Advanced Scripts: Ability to generate and automate advanced scripts to manage infrastructure.
o IT Quality, Risk Management and Security: Knowledge of quality assurance, risk management, and security considerations, and their impact on overall technology environment.

Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

o Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

o Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

o Reading Comprehension - Understands written sentences and paragraphs in work related documents.

o Writing - Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.