Sr. Cust Assistance Rep- Temp FT Richmond Airport

"The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.


The Temp Full-Time Customer Assistance Representative SR position requires a commitment of 40 hours/week for a 90-120 day period. At the end of the temporary period, we will evaluate business demand and performance to determine if a permanent position will be offered.

This position is located at the Richmond International Airport.

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 1 year of recent customer service experience, in a fast-paced, face-to-face environment.
• Must have a valid drivers license with no more than 2 convicted moving violations on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to meet the following work schedule: Tues 2p-10p, Thurs 2p - 10p, Fri 1p - 9p, Sun 6a - 3pm.