Shift Leader - 300 Bowling Center/Nightclub

AMF's "300"
Like Your Favorite Nightclub, But With Rental Shoes.

Live the 300 Experience, 352 Days A Year (Minus Days Off and Vacation Time):

Being a guest here is only half the fun. Our associates get a full-time 300 experience. We are currently hiring for...

SHIFT LEADERS

The Shift Lead is responsible for executing the highest standards of shift performance during non-peak periods. Working with fellow employees, peers and management staff to continually improve, communicate and execute shift objectives (during non-peak periods) is a key component to a Shift Lead position.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Other duties may be assigned.

• Works directly with Center Management to ensure service model is being executed 100%. Maintains quality service by establishing and enforcing organizational standards.
• Maintains friendly, courteous, polite and helpful customer service through employees to ensure that each visit by a customer results in personalized service, with great food and beverage that is promptly delivered in a clean and inviting environment.
• Provides information on center programs and services, promotions, pricing and specials.
• Answers phones in a professional and pleasant manner and take reservations.
• Remains highly visible by spending a majority of time walking the center observing employee/customer interactions and providing leadership for the staff.
• Addresses customer complaints and disruptions in a professional manner.
• Maintains a safe environment for employees and customers.
• Develops constructive and cooperative working relationship with others, and maintaining them over time. Addresses employee relations issue during shift.
• Follows cash control procedures including preparation and transportation of daily deposits. Responsibilities include opening/closing cash procedures on non-peak shifts.
• Prepares reports by collecting, analyzing, and summarizing information and submits to Center Management for review and approval.
• Unloads, stocks and maintains required inventory level.
• Maintains quality of product and monitors all service equipment
• Inspects facility for compliance with occupational, health and safety regulations. Ensures that employees are following safe working practices and have a working knowledge of all safety practices and procedures.
• Ensures all alcohol and beverage servers are trained and that bowling center is in compliance with local alcohol regulations.
• Performs other routine management tasks necessary to the efficient operation of a bowling center during shift.

• High School Diploma; or equivalent combination of education and experience.
• At least one year of first line supervisory or management experience, preferably from a restaurant environment.
• Must be willing to work a flexible schedule, nights and weekends. 
• Must enjoy working with the public and demonstrate excellent guest-services skills. 
• Ability to train, guide and lead others.
• Ability to work within a team environment.
• Ability to work well under pressure and in a fast-paced environment.
• Good written, verbal, math, problem solving and interpersonal skills.