Customer Service Representative (IMEEDIATE NEED) 05401!!!!!!!!!! - Full-time / Part-time

- Completes all required program and corporate training.
- Responds to in person, written, or telephonic customer inquiries regarding Human Service programs including but not limited to eligibility, enrollment, benefits, cost sharing, in person assistance, timelines, program requirements, and other inquiries.
- Utilizes established references and resources appropriately.
- Understands and demonstrates proficiency with computer applications utilized by the project, researching or entering data as appropriate.
- Maintains a positive and professional demeanor during all interactions with coworkers and customers.
- Maintains current working knowledge of community resources, procedures and policies, and program information, referring to outside sources as needed.
- Achieves and maintain individual productivity and quality performance levels in line with established guidelines.
- Responds appropriately to direction provided by supervisory and management staff.
- Consistently works scheduled shifts.
- Performs other duties as assigned by management.

Working hours: Mon-Fri 8:00 AM-8:00 PM and Sat 8:00 AM-1:00 PM (MUST BE FLEXIBLE TO WORK ANY SHIFT)

- MUST HAVE at least 2 years' experience in a Call Center/ fast paced Customer Service role
- MUST HAVE experience in the Healthcare/Human Service industry
- MUST HAVE High School diploma, GED, or equivalent certification
- MUST HAVE experience entering data into automated information systems
- MUST HAVE experience working with culturally and linguistically diverse, and disadvantaged populations in a courteous and effective manner;



ALL QUALIFIED APPLICANTS, PLEASE EMAIL A COPY OF YOUR RESUME TO [[ JUDENE.PRENDERGAST@RANDSTADUSA.COM ]]