Customer Service Specialist: Jackson, TN - Full-time

Description

Coram is a leading provider of specialty infusion and pharmacy distribution services with more than 80 branch locations, over 50 infusion suites and 2 specialty pharmacies throughout the country. Our employees, including infusion nurses, pharmacists and dietitians, are known in the industry for providing a high level of personalized care to thousands of home and infusion suite IV and specialty pharmacy patients every day. Please visit our website at http://www.coramhc.com/ and www.coramrx.com

• Responds to telephone, fax and EDI inquiries and orders from referral sources and homecare patients.
• Documents referral request for coordination of care.
• Provides information on equipment supplies and services.
• May assist walk-in patients with the selection of equipment, supplies and services.
• Demonstrates professional etiquette and courtesy when interfacing with customers.
• Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
• Assesses patient needs and promotes company products and services.
• Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices".
• Performs other related duties as directed by supervisor.

Qualifications

• High school diploma or GED is required.
• At least two years related experience is required.

Coram is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.
Because Coram believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/D/V