Solutions Engineer

Responsibilities

Solutions Engineer (MN/Dakotas)

1. Based in Plymouth, MN
2. Assigned to Strategic and Government Accounts in Minnesota, North Dakota and South Dakota
3. Provides technical support and sales recommendations in both pre and post sales situations in B2B accounts
4. Implements and leads customer-impacting projects
5. Collaborates cross-functionally with the data and B2B teams to recommend, develop, and implement process improvements
6. New and future technical product support - responsible for leading discussions on future deployments
7. Educates data team and B2B sales team members on technical data products and solutions

Responsibilities

This role provides implementation and on-going support to existing and new customers utilizing data, M2M, unified communications, cloud computing and core networking customers. Qualified candidates will possess multiple years of experience in the communications and/or network industry in a sales-oriented, technical design and engineering role, with an emphasis on IP-based network, communications and mobility solutions. Assume leadership role in providing technical direction to customers and internal staff in the development and maintenance of fully-integrated data solutions. This position requires excellent interpersonal skills to effectively work in a team environment and explain complex systems to customers. The successful candidate will collaborate with customers by providing customer needs analysis, engineering and design of technical solutions, technical presentations and technical consultation to internal and external customers. - Drives implementation and end to end support to business partners. - Escalation point for external customers and B2B reps on technical customer issues. - Responsible for re-creation of failures and malfunctions experienced at customer sites and resolving those failures and malfunctions by trouble shooting networks, systems and app

Qualifications

- 5+ years in customer facing positions (sales, sales engineering, consulting) or - 5+ years architecture experience in conceptualization, definition and development of IT and or telecom based products and service with verifiable instances of implementing one or more of the following: - Data and IP Services (ATM, Frame Relay, VoIP, PIP, VPN, IP PBX) - Managed Network Services (LAN, WAN, Content Delivery, Managed IP PBX) - Managed Security Solutions - Data Center Outsourcing (application hosting, managed storage) - Call Center Technologies (ACD, IVR, Customer Portal) - IT Applications Management (SOA, Web Services, RTE) - Strong knowledge of network, communications and mobility protocols - Working knowledge of switching, routing, server, video, UC&C and mobility equipment. - Knowledge of storage networking/cloud computing. - Ability to stay ahead of wireless trends and forthcoming technology. - Ability to translate technology trends to sales force and customer base.

Equal Employment Opportunity

We are an equal opportunity employer m/f/d/v.