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in Chicago, IL
Assistant Manager
•30 days ago
Hours | Full-time, Part-time |
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Location | 10000 West O'Hare Chicago, Illinois |
About this job
Job Description for Assistant Shop Manager
Reports to: Shop Manager
Job Summary: Manages all functions of a Garrett Popcorn Shop to create a fun and exciting experience for our Guests and Team Members while maintaining a clean and efficient atmosphere. Retail and/or food service experience is preferred. Attention to detail, critical thinking, ability to multitask, and a dynamic personality is a must.
Duties and Responsibilities:
- Manages a staff of approximately 3 to 30 team members. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of team members based on performance
- Poise to handle high stress and high volume operation
- Self starting with initiative and drive to accomplish tasks on a daily basis
- Flexible work schedules including opening and closing the Shop, working mornings, nights, weekends, and holidays as needed
- Creating a fun and welcoming experience for all Guests and Team Members
- Ensuring that every Guest leaves happy (EGLH)
- Holds Team Members accountable for conducting themselves in accordance with Garrett standards at all times
- Reporting all Shop performance metrics in accordance with Garrett procedures
- All aspects of cash management including ordering and depositing cash, management of cashiers and cash registers
- Provides initial and ongoing training in accordance with Garrett training procedures
- Forecasting business volume on consistent basis to run a more efficient and profitable Shop
- Ordering and receiving of all ingredients, packaging materials, etc. while maintaining proper inventory levels and controlling spending
- Assisting and supervising kitchen preparation, production, and waste of our famous Garrett Popcorn while strictly following all production procedures and recipes
- Ability to discern between good Garrett Popcorn and great Garrett Popcorn and ensuring only great Garrett is served to our Guests
- Assisting and supervising all FOH procedures such as greeting, taking orders, production and packaging of orders, and farewells
- Conducting Preshift meetings and Shop meetings on consistent basis
- Consistent maintenance of all areas of Shop including equipment
- Open and appropriate communication with all levels of Shop and Corporate Team Members
- Ability and stamina required to work 50+ hours per week while performing physically strenuous tasks such as standing for 10+ hours at a time and lifting 50 lbs