Implementation Director

No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)

The Consumer Acquisition Platform Product & Implementation Architect plays a general solution architect role for Optum's Consumer Acquisition Platform. The Product & Implementation Architect works with CAP leadership and stakeholders to support the development of a product strategy for CAP assets, and then works with internal and external stakeholders to design and deliver the CAP solution to achieve customer business goals and requirements. The CAP Product & Implementation Architect consults in the creation and management of ongoing support processes for customers.

Specific CAP Job duties:

Sales Consultation and Engineering - Supports the sales pipeline by engaging with prospective customers, showcasing the CAP platform, engaging with business and technical resources to discuss implementation, and accountable for communicating customer business goals to internal Optum & UHG staff.

Implementation - Supports the delivery of the CAP platform to customers by supporting scoping & planning, overseeing development of business requirements, documenting business processes, coordinating design across Optum & client technology teams, and providing overall business and technical direction to project manager. Engages with business stakeholders to identify unique training and operations needs.

Operations - Provides consultation & feedback to support teams. Assists in the design and implementation of client-specific support structures.

Product Design - Collects customer and stakeholder feedback to identify enhancement opportunities. Coordinates with CAP Product Management team to incorporate CAP requests into enhancement processes. Assists with architectural design across CAP components.

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  Undergraduate degree in health administration or other healthcare field a plus


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  5+ years of healthcare consulting experience.


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  5+ years Sales, Marketing, Underwriting, or Health & Benefit background


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  5+ years experience evaluating healthcare program outcomes and performance measurement.


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  5+ years of full life cycle project management experience


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  5+ years experience developing implementation plans


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  Expert level of proficiency with health care claims and membership data.


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  Intermediate level of proficiency in MS Office Products including Excel, Access, and Visio 


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  Strong ability to lead initiatives with minimal guidance.


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  Ability to organize work effectively and efficiently.


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  Ability to work on multiple projects.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world?s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.




UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.