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Customer Service Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bedminster, NJ Bedminster, New Jersey |
About this job
Our client, an international player in CRM for pharmaceutical and healthcare industries, is currently seeking five Customer Service Representatives to join its team. The Customer Service Representative will be making outbound calls to existing patients regarding loyalty rewards memberships via telephone, email, or other available means of contact via the Support Center.
Major responsibilities include but are not limited to the following:
1. Answer incoming calls and requests, troubleshoot, solve problems and provide resolution to supported users within the contracted scope of support for each client. Document all case information into a Resolution System.
2. Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a supervisor, or other support areas within the team; i.e. Hardware Liaison, Technical Liaison, etc.
3. Performs Administrative Support Functions:
-Documentation of all case information and updates as information becomes available
-Identify and document troubleshooting techniques/steps
4. Assist in QC and/or distribution of client databases or software, as needed.
5. Respond to miscellaneous request and research from internal staff as directed by the Supervisor.
Qualifications:
- Experience within a call center setting required, experience within pharmaceuticals/healthcare highly preferred.
- Familiarity with most MS Office and other industry standard applications as well as good working knowledge of laptop and desktop functionality.
- Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Major responsibilities include but are not limited to the following:
1. Answer incoming calls and requests, troubleshoot, solve problems and provide resolution to supported users within the contracted scope of support for each client. Document all case information into a Resolution System.
2. Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a supervisor, or other support areas within the team; i.e. Hardware Liaison, Technical Liaison, etc.
3. Performs Administrative Support Functions:
-Documentation of all case information and updates as information becomes available
-Identify and document troubleshooting techniques/steps
4. Assist in QC and/or distribution of client databases or software, as needed.
5. Respond to miscellaneous request and research from internal staff as directed by the Supervisor.
Qualifications:
- Experience within a call center setting required, experience within pharmaceuticals/healthcare highly preferred.
- Familiarity with most MS Office and other industry standard applications as well as good working knowledge of laptop and desktop functionality.
- Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
Customer Service-Uncategorized
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