Starbucks Supervisor

GENERAL PURPOSE
To create the Starbucks Experience for our customers by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. In addition, a Barista is responsible for modeling and acting in accordance with Starbucks guiding principles.

JOB REQUIREMENTS

Responsibilities and essential job functions include but are not limited to the following:

• Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipate customer and store needs by constantly evaluating environment and customers for cues.
• Communicate information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contribute to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Deliver legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.
• Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Maintain a clean and organized workspace so that partners can locate resources and product as needed.
• Maintain regular and consistent attendance and punctuality.
• Provide quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follow health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

OTHER RESPONSIBILITIES

The ideal candidate must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform essential functions of the job with or without reasonable accommodations using some combination of skills and abilities:

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions, in English, and request clarification when needed
• Ability to work as part of a team
• Ability to build relationships and possess strong interpersonal skills
• Ability to stand/walk for long periods of time, occasional stooping, kneeling, crawling, pushing, pulling, reaching, turning, lifting or carrying up to 40 lbs, ascending or descending ladders, stairs or ramps
• Ability to perform contstant computer/POS Register and bar equipment usage
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine
• Ability to constantly receive detailed information through oral communication; constant talking, expressing or exchanging ideas by means of spoken word
• Ability to occasionally distinguish, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.

Employees are held accountable for all duties of job