Call Center Representative Needed

A Call Center Representative is needed for a local company. The individual will be responsible for processing of all customer orders.
Responsibilities will include but are not limited:

-Answering heavy inbound phones and handle calls in a timely and professional manner.
-Entering orders accurately and confirming prices and resolving any errors
-Will also process mail, fax and Internet orders daily
-Read purchase orders to follow through on all customer requests
-Update accounts to include current and accurate customer and contact information.
-Offer upsell items and make recommendations to customers on new items, substitute and other specials.
-Keep current with all catalogs, special offers and order procedures.
-Other duties as may be assigned by Manager.

Working hours: 8:30am-5pm., M-F

Qualifications:

-2-4 years of previous telephone sales/customer service experience needed
-Strong and professional communication needed
-Articulate, pleasant, professional telephone manner
Must have a good command of English language and grammar
Computer literate ability to access terminal information
-Enthusiastic, self-confident and result oriented

If you qualify for this position please submit your resume to the contact information in this posting.