Employer Installation Coordinator (COBRA) - Wausau, WI

Position Description:

Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

If it sounds too good to be true, consider this: Through our family of businesses and a lot of inspired individuals, we're building a high-performance structure that works better for more people in more ways.

The Employer Installation Coordinator is responsible for performing a variety of duties to bill and collect COBRA premiums for multiple lines of coverage.  The administrator completes daily data entry, assists in the preparation of the monthly reports, and works with customer and participants to address any issues that arise.

Work shift will be either 8:30 - 5:00pm or 10:30 - 7:00pm as assigned

 

*You may be assigned to a call center team for COBRA in the future as business needs change*

Primary Responsibilities:

• Analyzes COBRA Action Forms, to verify that the form was received and also processed within the legal time guidelines, insures that the event is a COBRA qualifying event, and coverage information is correct.


• Review and post COBRA payments received to determine whether payments were mailed within federal time guidelines, whether payments are the correct amount, if someone failed to pay, if it's an NSF, if grace periods apply, and if under legal guidelines there is a significant payment variance.


• Process new hire letters within current federal time guidelines, for those customers who elect this service.


• Determines the Flex Spending premium based on annual contribution amount and contributions paid to date.


• Updates and maintains COBRA Customer Information Database (CCID) on a timely basis to reflect customer and outside carrier information, and special procedures.


• Answers, responds and tracks all emails, faxes and other communications from customers, brokers, outside carriers, and other departments on a timely basis.


• Prepares monthly activity reports for customers, in a timely manner. Responsible to identify any customization necessary in benefit plans or reporting.


• Interfaces COBRA payment updates with other carriers to ensure continuation of coverage.


• Assist with preparing and or associating filenet documents.


• Backup their team members on their assigned tasks including emails.


• Be a member of the COBRA unit procedure committee.


• Acts as a resource by providing departments within the company with a thorough understanding of the COBRA process. 


• Maintains working knowledge of the following systems and software:  TravisCOBRA, BWAA Mainframe, Microsoft Access, Microsoft Excel, Microsoft Word and Microsoft applications such as Outlook and Powerpoint.


• All other tasks and projects as assigned.

Requirements:

• HS Diploma or GED


• Basic experience in Microsoft Word and Excel


• 2+ years of customer service experience analyzing and solving customer problems


• Able to work overtime during peak business times
• Work Hours 8:30am - 5:00pm or 10:30am - 7:00pm Monday - Friday
  

• COBRA experience is highly preferred


• 1+ years experience working in Account Services, Enrollment, Billing, Claims Services, Medical Management, Finance or related industry


• Experience with Medical terminology


• Call center experience


• Post-secondary level course work in accounting or finance


• Associate degree or higher

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.