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in Sherman, TX
Restaurant Services Leader
Hours | Full-time, Part-time |
---|---|
Location | 3500 Hwy 75 North Sherman, Texas |
About this job
We have an immediate opening for a Restaurant Services Leader.
Must be able to work various shifts per week.
- Must have a high school diploma or equivalent.
Wage: Competitive
Requirements
Overview of Role
Role:
The Restaurant Services Leader is responsible for leading and overseeing various aspects of the restaurant including Back-Office, Marketing, Catering, Customer and Employee Services. In high volume situations, this leader may be asked to fill a production or service position.
Benefits:
- Designated leader who is focused on supporting determined back-office services supporting General Manager and Operator
- Leader to support and lead the pillar of the Creating Raving Fans Strategy in the restaurant
- Foster team unity, recognition, new-hire orientation
- Deliver highest quality services by meeting Chick-fil-A standards (requirements)
- Assist Restaurant Marketing Director
Empowerment:
In order to fulfill his/her role, the Restaurant Services Leader needs to:
- Be seen as equal to the other Restaurant leadership (to emphasize the importance of Service and Emotional Connections opportunities toward the Restaurant’s mission)
- Meet regularly with Restaurant Leadership Team and collaborate on Restaurant goals
Selection Criteria:
Characteristics of a Restaurant Service Leader:
- Exhibits servant leadership qualities in restaurant and community
- Capable of monitoring cost thought tracking and sound financial controls
- Ability to successfully delegate tasks
- Ability to motivate others
- Ability to make decisions quickly
- Good stress/time management skills
- Good interpersonal and communication skills (a person of influence)
- Detail-oriented
- Thinks like a “servant” who has great pride in and is passionate about the “community”
- Someone who can earn credibility with the team
- Flexible schedule; including weekends, early mornings, evenings and Saturdays
- Caring attitude; someone who has a passion for service and the Raving Fan Strategy
Knowledge:
- Basic Accounting Principles
- Basic Marketing Principles
- Electronic media experience (PP presentation, Facebook, Twitter)
- Some to speak/communicate in languages other than English - (not required)
- Account sales building (not required)
- Degree Preferred (not required)
Tools Needed:
- Access to @Chick-fil-A (CEM, HR Payroll/Reports, )
- TMPD Program/Tools
- Laptop/Phone (not required)
- Reliable Transportation
- Rollout Guide for new products
Responsibilities
Some responsibilities may be shared by other leaders as determined by the Operator.
Support Back Office:
- Invoice submission and payment
- Payroll submission and payment
- Customer AP/AR
- Update employee files monthly or as needed
- Daily deposits
- Responsible for new-hire orientation process/paperwork/tours (first 2-4 hours)
Ensure Policies and Quality/Standards Are Upheld:
- Update Vendor profiles (1099) as needed
- Ensure Team Members adhere to service, uniform policies
- Supports all Recipe for Service/Raving Fan Strategies
Maintain Stock and Place Orders:
- Uniform inventory
- Back office supplies
- Oversee administration TMPD materials
Communicate with Other Leadership:
- Effectively in writing or verbally as needed to support Operations
- Strategically partner with the RMD to support all events including special events
Ensure Profitability by Monitoring:
- Back office invoices/AP/AR
- Office Supplies
- Special events
Influence Culture of Service and Community:
- Service Leader
- Influencing Team Members application toward Recipe for Service/Raving Fan Strategy
- Modeling our Service Culture
- Review all quarterly service reports and diagnose areas for improvement
- Track speed of service reports to determine areas for improvement
- Leading all employee recognition events