Supervisor Clinical Administration Hawaii - Full-time / Part-time

• Effectively supervises and monitors the daily operations of intake or pre-service to ensure quality requirements and standards of excellence are maintained at all times.


• Supervise and motivate a work team to achieve team objectives, including meeting the company's standards of production and quality while maintaining applicable turnaround times and standards as may be set by management.


• Ensure a timely acknowledgement and response to all authorization documents received providing appropriate feedback to address processing issues.


• Administer the process for handling authorizations received from non-participating providers.


• Respond to provider inquiries that have been received by the escalation and UHC case resolution department in a timely manner.


• Communicate with provider and/or office staff, various health plans administered by UHC, and/or other UHC employees to research and verify information provided on authorization documents when appropriate using a professional, courteous and cheerful manner.


• Supervise the process for accurate additions of new patients to the patient database.


• Facilitate team staff meetings in order to review and implement processes that allow for smooth and efficient operations.


• Review with management individualized reports reflecting daily production and quality in order to accurately measure and monitor predetermined company, position and individual goals.


• Maintain a positive attitude, working together with all staff members as well as other departments to resolve issues and assist each other. Demonstrate the fundamentals of being a team player.


• Performs other projects, tasks and duties as assigned by management

Basic Requirements:

• HS Diploma or GED required.


• 1 + year of issue resolution and Customer Service experience.

• Experience as a team lead or supervisor with strong leadership  skills


• Healthcare Industry experience


• Experience in a high volume call center


• Experience MyMetrics or similar call center productivity metric tools


• Experience with Qfinity or similar phone auditing software helpful.

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 17 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.




UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.