Sales Call Center Director - Full-time / Part-time

The Company
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:

- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We’re excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped change our industry for the better.

If you’d like to reach more than 50 million customers with your ideas, then Capital One just might be the right move. We’re the world’s first bank where it’s OK to color outside the lines. We disrupted what’s "normal" 25 years ago and we haven’t looked back since.

The Role:
The Sales Center Director will develop and Implement banking strategies for the Capital One 360 Sales Centers. This individual will oversee sales and service; expense, operations, and credit controls; community leadership; human resource management; and meeting financial and compliance standards. In addition, the Sales Center Director will be responsible for developing short and long-term strategic planning goals for the Sales line of business.

Responsibilities:
- Lead/Manage the current Capital One 360 sales center, including inbound sales, service and escalations
- Support the Sales Center evolution including associate growth, strategic change and new product launches
- Lead, inspire and develop a high quality/high talent sales team that enables operational excellence that is aligned to the strategic and future needs of the business
- Manage the Sales Center Coaches including their career development, performance management and recognition
- Develop, implement and lead sales strategies within the Capital One 360 line of business
- Role model Excellence and Do the Right Thing while supporting sales based change management efforts
- Strive, and encourage team members to strive for continuous improvement in everything they do, even in the face of obstacles
- Assist in solution management dedicated to providing a positive work environment, fostering teamwork and maintaining high team morale
- Ensure staffing levels are in accordance with the Sales Center Capacity Plan
- Deliver quality performance of the Sales team and focus on maximizing account acquisition opportunities
- Assist in solution management dedicated to providing a positive work environment, -- Deliver on sales volumes and revenue targets
- Champion a customer centric culture across the organization
- Ownership for service levels and operational excellence in Sales line of business
- Manage risk and compliance for the Sales Center
- Manage day-to-day sales efforts and efficiencies within the Sales Center
- Take ownership for service levels, budget, and operational excellence

Qualifications

Basic Qualifications
- Bachelor’s degree or military experience
- 5 or more years of experience in people management and leadership
- 5 or more years of banking and/or sales experience

Preferred Qualifications
- 5 or more years of Call Center management experience
- 5 or more years of experience in leading and managing large teams of 200+ associates
- 3 or more years of experience in banking operations
- Very strong quantitative and problem solving skills
- Demonstrated ability to drive results, build relationships, and influence senior executives
- Demonstrated ability to collaborate across different functional areas (e.g. Finance, Analysis, Operations, etc.)
- Ability to focus on increasing performance while maintaining a great associate environment
- Ability to execute on high level strategy, while also involved in day to day detail

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, protected veteran status, or disability status.