Senior Patient Care Coordinator Urology Specialists of Nevada - Full-time / Part-time

Urology Specialists of Nevada (USONV) is the largest urology group in Southern Nevada with ten providers and three clinical locations. USONV is committed to offering patients compassion, innovation, and high quality care. The group is headquartered in the greater Las Vegas, NV area.

The Senior Patient Care Coordinator collaborates with all members of the care delivery team as well as front and back office staff in supporting the vision, mission and goals of Urology Specialists of Nevada.

Primary Responsibilities:

• Provide lead guidance, support, and training for the front office and non-clinical staff.


• Function as first contact for customer service issues. Resolve complex issues by deferring to supervisor/manager.


• Responsible for enforcing custom service standards, billing functions to include patient check in and out process, cash handling, demographics and insurance information.


• Oversee and monitor empanelment and call process making adjustments as needed to meet customer's expectations, mediate patient issues and manage the administrative aspect of the patient's visit, ensuring that customer service standards are met.


• Complete daily deposit.


• Accountable for adherence to business compliance audits criteria.


• Serves as lead in assisting management with staff oversight, orientation and training.


• Oversight of efficient customer service processes including waiting room management.


• Responsible for compliance requirements as dictated by clinic and company.


• Maintain current list of clinic assets.


• Maintain the cleanliness of the clinic and report to management when items need to be replaced.

Requirements:

• High School Diploma or GED required.


• 3+ year's experience in a medical office, clinic, or hospital admitting setting to include practice management system experience.


• CPR or willing to obtain within 30 days of hire.


• Electronic Medical Records (EMR) experience


• Proficient in Microsoft Office applications i.e. Word, Excel and Outlook


• Proficient in cash handling and control methodologies.


• Strong understanding of coding methodology including CPT-9 and ICD9 Codes.


• Good organizational skills and ability to prioritize.

Preferred Assets:

• Urology experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.




UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Key Words: Clinic, Patient Care Coordinator, Team Lead, Senior Medical Office Support, Administrative, Urology, Specialty, Medical, Healthcare, Las Vegas, NV.