Shuttle Driver & Bell Person

SCOPE:

Responsible for operating and maintaining the 7am-11pm Airport/Local Shuttle while providing the highest level of service possible in an efficient, courteous and professional manner by following Cambria standards of aggressive hospitality and adhering to guidelines and procedures.

RESPONSIBILITIES:

• Operate and coordinate shuttle runs to accommodate hotel guests.
• Greet customers immediately with a friendly smile and sincere welcome, introducing themselves to the guest. Remain calm and attentive, especially during heavy hotel activity and emergencies. Must follow company greeting standards.
• Retrieve guest items from cars, busses, vans and carts. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.
• Read and match luggage tags, organize and store luggage as necessary in a designated area.
• Escort customers to accommodations, visually inspect room and telephone any deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference, following all guest service procedures including relaying all information according to company standards.
• Listen and respond to guest inquiries using a friendly, positive, clear speaking voice.
• Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, dry cleaning etc.
• Arrives at work in a timely fashion in accordance with the posted schedule.
• Abides by established uniform guidelines.
• Maintains a “can do” and a “guests first” attitude at all times.
• Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
• Attends scheduled training sessions within the hotel as dictated by the brand and the hotel management.
• Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
• MUST have a valid Driver's License.
• MUST have a clean driving record.

QUALIFICATIONS:

Education/Experience: High School Diploma or Equivalent

Certification: Valid NY State Driver’s License

The vast majority of time is spent moving about while communicating with staff or guests. Close interaction with staff and guests is essential in this position to ensure guest satisfaction. A significant portion of time is spent using the hotel’s computer system for reservations, scheduling, or other guest related services.

Sufficient manual dexterity in one hand to be able to load and unload luggage.

Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Must be able to stand and demonstrate well paced mobility for periods of up to four hours.

Grasp, lift, carry and/or load luggage and packages weighing up to 75 lbs. onto a bell cart to transport items throughout hotel to designated room.

Lifting, pulling, or carrying items weighing approximately 50 pounds can occur a portion of the time.

Reading and writing abilities are used often in reviewing and compiling departmental records, or guest registration and reservation information

A small portion of time is spent sitting down and some of this time is spent completing departmental paper work, such as daily or end of shift reports.

The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.