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Parts/Customer Care Rep - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | FRESNO, CA FRESNO, California |
About this job
Parts Customer Care Representative
Job Responsibilities:
Answer and process incoming parts calls from customers and service technicians.
Pull orders, receive and put up stock.
Order parts and develop relations with Crown factory and outside vendors.
Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
Maintain direct contact with current and prospective customers.
Prepare customer quotes.
Process paperwork.
Inventory control to include cycle counts of stockroom, vans and customer consignments.
Qualifications:
Good verbal and written communication skills, interpersonal skills, organizational skills, accounting skills and computer skills required.
Must be able to lift 50 lbs.
Valid driver's license and good driving record required.
Parts or inventory control experience and lift truck industry experience preferred.
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