Customer Service Professionals

Position Purpose: The representative's duties include removing accounts from collection for landline communications and cell phone customers covered. In this position you will enter information into a database, locate and note customers' accounts, process orders on account, issue adjustment on bills, file claims with courts and take inbound calls. Essential Functions and Responsibilities: 1. Identifies and notes bankrupt accounts: includes discharges, commencements, dismissals and miscellaneous mail. 2. Reviews and creates adjustments on bankruptcy accounts based on file date. 3. Files claims on bankrupt accounts with the United States Bankruptcy Court. 4. Answers inbound calls from customers, attorneys or cell phone companies employees. 5. Splits accounts in client system based on bankruptcy file date. 6. Processes and posts all trustee payments received in department. 7. Open, sorts and scans all departmental mail, indexes documents using client's indexing system. Minimum Job Requirements (Education, Experience, Skills) * High School diploma or GED * Two months of general industry knowledge preferred * Demonstrated strong verbal and written communication skills * Basic navigation of PC with ability to type 35 w.p.m. with 80% accuracy * Ability to multi-task with attention to detail * Ability support/ train on multiple accounts