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Assistant Shop Manager - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 14006 Riverside Drive Sherman Oaks, California |
About this job
GENERAL SUMMARY: The Assistant Shop Manager assumes a leadership role with accountability for maximizing business results by consistently creating exceptional customer experiences and an exceptional work environment for the shop's associates. Assistant Shop Managers facilitate achievement of business results by providing uniquely responsive and interactive customer service, driving customer loyalty, salesmanship, compelling merchandise presentation, operational integrity, optimal staffing and Associate development. Assistant Shop Managers achieve company objectives and enhance the brand image by modeling and coaching professional and positive behaviors that align with the company values of Accountability, Collaboration, Humility and Passion. Assistant Shop Managers develop and implement agile strategic plans to achieve business results. Assistant Shop Managers are expected to foster teamwork and collaboration within their shops, district and company.
REPORTS TO: Assistant Shop Managers report to the Shop Manager.
SALES/MERCHANDISE VOLUME RESPONSIBILITY: Assistant Shop Manager is responsible for achieving sales productivity goals to meet or exceed store plans and to identify and maximize business opportunities.
KEY ACCOUNTABILITIES: Assistant Shop Managers ensure customer satisfaction, sales results, operational excellence and staffing needs within the shop by focusing on the following:
Sales and Service: Implements financial plans to maintain KPI (Key Performance Index) performance. Facilitates consistent, exceptional Customer experiences through the execution and ongoing development of associates. Coaches the shop team on the link between service behaviors and business results. Provides leadership, feedback, motivation and recognition to improve financial performance and support the Company's Service Model, Values and Mission Statement. Ensures effective communication of direction and education to the team. Maintains optimal staffing and scheduling while being responsive to changes in traffic and business trends. Responds to customer feedback and needs with a sense of urgency.
Associate and Team Development - Ensures all open positions are filled in a timely manner. Recruits, hires and on boards managers and associates. Assesses teams' performance on an on-going basis and provides in the moment coaching, training, development and progressive discipline to support the growth of the Company. Seeks opportunities for personal performance growth and demonstrates interest in building leadership skills. Manages daily associate relations issues and annual performance review process.
Merchandising: Ensures shop appearance and visual standards/presentation consistent with the brand image. Responds to business trends by communicating information to Territory Manager as needed. Ensures shop is compliant with established merchandising and operational standards.
Operations: Prioritizes, plans, delegates and manages resources to maximize financial goals. Leads by example and fosters knowledge and integrity with regard to compliance with company policy in all practices. Effectively uses resources and business partners to resolve issues with a sense of passion. Recognizes when to change strategic direction to attain and sustain maximum results. Educates team on the link between operational integrity and its impact on facilitating an exceptional Customer experience. Oversees daily administrative duties, shop cleaning, recovery, maintenance, inventory and asset management - including loss prevention and safety standards. Uses monthly Ops Assessment to identify and correct operational deficiencies in the shop.
Other Duties - Performs other duties as assigned by the Shop Manager or Home Office.
REQUIRED SKILLS AND COMPETENCIES:
Excellent verbal and written communication skills
Proven ability to hire, train, lead and motivate top talent
Exceptional customer service and selling skills
Time management skills
Professional and positive leadership skills
Basic computer skills, including e-mail, MS Word / Excel (or similar programs) preferred
REPORTS TO: Assistant Shop Managers report to the Shop Manager.
SALES/MERCHANDISE VOLUME RESPONSIBILITY: Assistant Shop Manager is responsible for achieving sales productivity goals to meet or exceed store plans and to identify and maximize business opportunities.
KEY ACCOUNTABILITIES: Assistant Shop Managers ensure customer satisfaction, sales results, operational excellence and staffing needs within the shop by focusing on the following:
Sales and Service: Implements financial plans to maintain KPI (Key Performance Index) performance. Facilitates consistent, exceptional Customer experiences through the execution and ongoing development of associates. Coaches the shop team on the link between service behaviors and business results. Provides leadership, feedback, motivation and recognition to improve financial performance and support the Company's Service Model, Values and Mission Statement. Ensures effective communication of direction and education to the team. Maintains optimal staffing and scheduling while being responsive to changes in traffic and business trends. Responds to customer feedback and needs with a sense of urgency.
Associate and Team Development - Ensures all open positions are filled in a timely manner. Recruits, hires and on boards managers and associates. Assesses teams' performance on an on-going basis and provides in the moment coaching, training, development and progressive discipline to support the growth of the Company. Seeks opportunities for personal performance growth and demonstrates interest in building leadership skills. Manages daily associate relations issues and annual performance review process.
Merchandising: Ensures shop appearance and visual standards/presentation consistent with the brand image. Responds to business trends by communicating information to Territory Manager as needed. Ensures shop is compliant with established merchandising and operational standards.
Operations: Prioritizes, plans, delegates and manages resources to maximize financial goals. Leads by example and fosters knowledge and integrity with regard to compliance with company policy in all practices. Effectively uses resources and business partners to resolve issues with a sense of passion. Recognizes when to change strategic direction to attain and sustain maximum results. Educates team on the link between operational integrity and its impact on facilitating an exceptional Customer experience. Oversees daily administrative duties, shop cleaning, recovery, maintenance, inventory and asset management - including loss prevention and safety standards. Uses monthly Ops Assessment to identify and correct operational deficiencies in the shop.
Other Duties - Performs other duties as assigned by the Shop Manager or Home Office.
REQUIRED SKILLS AND COMPETENCIES:
Excellent verbal and written communication skills
Proven ability to hire, train, lead and motivate top talent
Exceptional customer service and selling skills
Time management skills
Professional and positive leadership skills
Basic computer skills, including e-mail, MS Word / Excel (or similar programs) preferred
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