Crisis Management Center Analyst - Full-time / Part-time

We currently have multiple positions available for Staff Analyst in one of our Corporate locations in lower manhattan. Qualified applicants will be required to undergo a Criminal background Check as well as a Drug Screening.

CRISIS MANAGEMENT CENTER ANALYST, NEW YORK - JOB DESCRIPTION

The Crisis Management Center, based in New York City, is responsible for monitoring internal and external events that occur twenty-four hour/seven days a week around the world. The CMC serves as the focal point for managing and coordinating a response to incidents which may put people, business, reputation, and/or facilities at risk. The Crisis Management Center Analyst will assume primary responsibility for monitoring events that have the potential to impact the firm or its people. He/she will monitor security systems and information sources to assess any possible impact to employees or clients. He/she will assist with crisis response, ensuring relevant events are escalated and responded to in an effective and timely manner. Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce.

** This position is a night shift position with the potential of future movement to day shift**

RESPONSIBILITIES

• Assume primary responsibility for monitoring and assessing potential impact of local and global events via all source collection efforts.
• Ensure events that could potentially impact the firm are escalated to the Crisis Manager and relevant stakeholders in a timely manner.
• Communicate and coordinate with security supervisors, engineers, and fire command for any and all local physical security issues and alarms.

• Monitor/coordinate response to local physical security alarms received through the alarm system.
• Provision emergency/after-hours employee building access.
• Produce accurate communications in time sensitive situations.
• Contact travelers to confirm their safety and provide any assistance needed in time of incident.

• Maintain proficiency in Crisis Management tools.

• Access critical information in a timely manner.

• Maintain awareness of emerging trends and incidents in geographic areas / countries where the firm conducts business, has facilities and personnel, or where firm personnel travel for business or personal reasons.
  • Incidents may include natural disasters, demonstrations, terrorist threats, power outages, extreme weather, and other topical threats.

• In a crisis, be responsible for logging and reporting on the sequence of events and the companies response.
• Coordinate and support business continuity globally with other CMCs based around the world.
• As necessary, field and escalate inquiries from employees regarding daily security concerns.

Position Requirements

Qualification Requirements

• A bachelor’s degree from an accredited college or university.

PREFERRED SKILLS

• Proficiency with standard office computer and web applications (Outlook, Internet Explorer, Word, Excel, PowerPoint).
• Ability to operate under stress in a fast paced environment.
• Excellent written and verbal communication skills.

• Equally comfortable working independently or collaboratively on a project, often under compressed timelines.
• Strong organizational and multitasking skills.
• Highly responsive and proactive, able to own tasks from start to finish.
• Maintain high level of attention to detail.
• Previous knowledge or strong desire to learn about crisis management issues and international security risks around the world.

Division Northeast - Universal Protection Service