Customer Service Agents 7/28 - Full-time / Part-time

Sales Non-Licensed Insurance Agent

Job Responsibilities:


• Receive inbound calls from customers’ interested in health insurance products. Customers will be responding to TV commercials, direct mail and print advertisements received.
• Generate follow-up appointments to have a licensed field agent go to their home or a licensed agent call them.
• Place outbound calls to customers in our database
• Support Insurance and/or Prescription Drug Plans
• Educate customers on plans and processes
• Provide assistance with enrollment
• Qualify customers for community meetings and in-home appointments
• Provide objective information pertaining to coverage, annual notice of change, pharmacy/network coverage, and drug formularies
• Ensures proactive customer service / sales techniques with the highest degree of courtesy and telephone etiquette
• Performs other duties and tasks as assigned
Bilingual Spanish speaking preferred


Minimum Requirements

Job Requirements:


• Experience in a sales environment
• 1 year of telemarketing/appointment setting experience, 1 year of customer service experience solving customer problems, OR 1 year of experience in an office setting environment using the telephone or computer as the primary instruments to perform your job duties
• An education level of at least a high school diploma or GED
• Authorization to work in the United States
• Prior stable work experience
• Familiarity with computer and Windows PC applications which includes the ability to learn new and complex computer system applications and apply their use for phone and off phone
• Ability to not only understand complex insurance and Medicare programs, but to be able to explain/articulate these programs to callers in ways that are clear, correct and objective
• Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
• Technical ability, this includes ability to navigate multiple systems at one time while talking on the phone
• Ability to remain focused and productive each day though tasks may be repetitive
• Experience with outbound dialing a plus
• Acceptable results on all pre-employment testing, including criminal background check, and have a stellar work history.
• Flexible Schedule