Customer Service/Events Coordinator

Description



JobDuties:

• Provides day-to-day front line customer service support in fast-paced work environment
• Ensures compliance to all applicable policies and procedures
• Assists customers with coordinating event logistics (including but not limited to securing event locations, ordering catering, scheduling trainers, processing appropriate compliance documentation, setting up registration sites, etc.)
• Responds to routine inquiries from customers regarding fulfillment of requests
• Resolves problems and complaints according to established guidelines
• Provides front-line customer service via email, over telephone, and at times in-person, ensuring prompt and efficient service for the customers
• Performs duties associated with a service center of operations (resolution of customer concerns, fulfillment of event requests, follow-up of required information, and retrieval of post event data)
• Monitors and responds to emails and telephone calls from internal customers and team related to the service desk
• Schedule meetings, conference calls and prepare meeting materials, as necessary
• Performs other duties as assigned

Requirements

Requirements:

• Effective oral and written communication skills necessary to interact with all levels of internal and external contacts
• Ability to identify and evaluate customer inquiries and problems and determine the appropriate actions
• Ability to operate personal computer and related software for business applications
• Ability to operate standard office machinery
• Knowledgeable in general Excel and Word Capabilities
• Must be organized and customer service based
• One year related clerical or customer service work experience preferred
• Qualified candidates please submit resumes for further consideration

when prompted for a recruiter code, use 45520019505 . If you have any questions please contact Kellie Gores at 701-298-8300