Business Development Manager

Home Instead Senior Care BUSINESS DEVELOPMENT MANAGER Job Description   S&C Senior Care, LLC., dba Home Instead Senior Care
 
Objective:
The Business Development Manager is expected to perform a variety of duties in the marketing of home care services.  They are expected to research and pursue new referral sources and to enhance and maintain relationships with existing referral sources.  In addition, the Business Development Manager is responsible for successfully directing and coordinating activities for the franchise as proxy to the owner. 
 
Primary Responsibilities:                                                                             

• Reflect the core values of S&C Senior Care, LLC., (d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Demonstrates the ability to establish professional relationships with referral providers and elicit critical information regarding needs, challenges and potential business opportunities.
• Responsible for researching and developing client relationships and producing referrals.
• In conjunction with Home Instead Senior Care franchise leadership, develops marketing plan, which details weekly and monthly networking activities to focus the Business Development Manager on meeting or exceeding established goals.
• Achieve the annual operational plan’s revenues, gross profit and profitability objectives.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Coordinates activities of departments such as finance, staff coordinators, recruiting and retention of CAREGivers, client services and networking to affect operational efficiency and economy. 

 
Secondary Responsibilities: 

• Conduct Care Consultations as needed.
• Conduct client/CAREGiver introductions as needed
• Conduct quality assurance (QA) visits with clients as needed.
• Participate in Various PR Stratgies
• Conduct Service Inquiries
• Supplement the duties of the CAREGiver retention coordinator.
• Perform any and all other functions and responsibilities deemed necessary.

 
 
 
Education/Experience Requirements:

• College Degree or equivalent work experience
• Three years of related business experience or an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license.
• Complete a criminal background check, DMV check, pre-employment drug screen, 3 professional and 3 personal reference checks

 
Critical Numbers:

• Conduct 40+ impressions with referral providers per month
• 7+ referrals/month
• 4+ in-services conducted/month
• 3+ community events/quarter
• Achieve revenue milestones of $25K increase every quarter
• Create and maintain an environment in which HISC is THE employer of choice. 
• Develop and implement quarterly accountability meetings with each key player focusing on their growth.
• Maintain accurate RPN and Client availability and contact information

 
Supervisory Responsibilities:

• This position will be responsible for overseeing all of the functions performed by the office staff.
• Responsibilities include planning new hire trainings and interviews, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 
Knowledge, Skills and Abilities:

• This position must have an understanding of and uphold the policies and procedures established by S&C Senior Care, LLC, d.b.a. an independently owned and operated Home Instead Senior Care franchise.)
• This position must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• This position must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Ability to demonstrate effective interpersonal skills essential as well as sound judgement and good decision-making skills.
• Must demonstrate discretion, integrity and fair mindedness consistent with company standards, practices, policies and procedures.
• Ability to organize and prioritize daily, monthly, and yearly work
• Ability to sit at a desk and listen effectively for long periods of time on the telephone
• Ability to establish good working relationships with management, colleagues, clients and CAREGivers
• Ability to present a professional appearance and demeanor
• Ability to operate office equipment
• Must be patient and congenial on the phone
• Must have computer skills and be proficient in Word and Excel
• Abilty to work evenings and weekends as required
• Knowledge of the senior care industry
• Ability to perform duties in a professional office setting
• The ability to work as part of a team
• The ability to demonstrate excellent organizations skills