Quality Assurance Analyst

This position will actively confirm/validate appointments, seminars and/or other lead generation activities in the department. The Direct Marketing Quality Assurance Specialist is often the voice of the department when communicating with prospects, sales representatives and management and is expected to maintain professionalism, confidentiality and demonstrate quality values in all relationships. The QA Specialist is expected to understand all product lines to be able to properly asses the quality of an appointment, lead or seminar, and must demonstrate knowledge of all department systems e.g. Market Prominence, CSS/SAWS, Verint Viewer.

**To be considered for this position you must have a minimum of 5 years call center Quality Assurance experience within a medical or insurance company.**

Requirements

REVIEW recorded telephone interactions which have resulted in previously set appointments or leads to verify member information and ENSURE compliance with all regulations and department policies. At times, make outbound telephone calls to clarify information or reschedule or cancel events.
PARTICIPATE in system and product training, product development and other department initiatives.
COMMUNICATE timely to management; infractions with regulations and/or department policies, appointment changes, etc.
Must have 5 years call center qualtiy assurance experience
Medical call center experience preferred
Flexible to work shifts between 8am-8pm Monday - Sunday
Bachelor's Degree required.