Customer Service Supervisor - Full-time / Part-time

The Supervisor is responsible for leading a team of representatives with the tactical execution of Connextions’ and their clients’ business ensuring internal and external key performance indicators are attained.
Responsibilities:
• Monitors and coaches assigned team members to attain internal and external key performance indicators.
• Is responsible for staffing and hiring of all assigned team members.
• Educates, motivates, leads, guides and directs all assigned representatives in the attainment of internal and external key performance indicators.
• Monitors and tracks assigned employees for progress against internal and external objectives.
• Conducts interviews and makes hiring decisions for all assigned team members


Minimum Requirements

This position requires an extremely perceptive person, who is capable of relating to individuals at all levels. As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image. Significant skills interviewing, coaching, conflict resolution and negotiation, planning, staffing and hiring is required.
• Ability to work independently, as well as in a team environment to accomplish a common goal
• Must be able to effectively communicate (both verbal and written)
• Demonstrated strong analytical skills
• Strong interpersonal skills
• Strong presentation skills
• Ability to professionally interact with multiple levels in the Organization
• Ability to handle multiple tasks and requests while still maintaining results in core job functions and responsibilities
• Professional acumen to interact with and handle various escalated issues frominternal and external customers
• Ability to facilitate change within the organization in a positive manner
• Ability to effectively communicate with various positions in remote centers and departments as needed
• Proven ability to drive performance and results in a fast-paced call center environment
• Consistent and positive demeanor when handling various job responsibilities
• Working knowledge of Microsoft Office software package
• Must possess good time management and organizational skills
• Ability to work as business needs dictate