Assistant Banquet Manager - Full-time

With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World at Marriott Hotels & Resorts.



JOB SUMMARY

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

CANDIDATE PROFILE

Education and Experience

& High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

& 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Managing Day-to-Day Operations

& Assists in the ordering of F&B supplies, cleaning supplies and uniforms.

& Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.

& Supports and supervises an effective monthly self inspection program.

& Operates all department equipment as necessary and reports malfunction.

& Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.

& Encourages and builds mutual trust, respect, and cooperation among team members.

& Develops specific goals and plans to prioritize, organize, and accomplish your work.

& Celebrates and fosters decisions that result in successes as well as failures.

& Communicates areas that need attention to staff and follows up to ensure understanding.

& Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.

& Follows property specific second effort and recovery plan.

& Stays readily available/ approachable for all team members.

& Demonstrates knowledge of the brand specific service culture.

Ensuring Exceptional Customer Service

& Provides services that are above and beyond for customer satisfaction and retention.

& Serves as a role model to demonstrate appropriate behaviors.

& Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

& Takes proactive approaches when dealing with guest concerns.

& Sets a positive example for guest relations.

& Stays readily available/ approachable for all guests.

& Reviews comment cards and guest satisfaction results with employees.

& Responds in a timely manner to customer service department request.

Additional Responsibilities

& Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

& Analyzes information and evaluates results to choose the best solution and solve problems.

& Performs hourly job function if necessary.

& Extends professionalism and courtesy to team members at all times.

& Comprehends budgets, operating statements and payroll progress report.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.