Clinical Administrative Coordinator - Lisle, IL - Full-time / Part-time

Energize your career with one of Healthcare's fastest growing companies.  

You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.

Our Customer Service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.

Position Responsibilities:

• Respond to incoming Provider and Enrollee calls.
• Resolve Customer Service inquiries which could include:
• Enter notifications and Provider's status of an existing notification and determine if notification is required.
• Provide excellent Customer Service to both Providers and Enrollees.
• Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance.
• Assist with faxes and emails.

• High School Diploma/GED.
• 2+ years of professional experience in an Office setting using the telephone and computer as the primary instruments to perform the job duties.
• 2+ years of professional experience in Clerical or Administrator role.
• Microsoft Office proficiency, including the ability to use Word for documentation, creating documents, & editing documents, etc.; Excel for editing and working within spreadsheets; and utilization of Outlook email.

Preferred Qualifications:

• Bachelor's Degree.
• Hospital, Physician, or Medical/Clinical experience.
• Medicare and/or Medicaid experience.
• Coding (ICD-9 or CPT) experience.
• 6+ months of Healthcare/Insurance Benefits experience is strongly desired.
• 6+ months of high volume Call Center experience.

At
Optum, you will perform within an
innovative culture that's focused on transformational change in the Healthcare
system. You will leverage your skills across a diverse and multifaceted
business. And you will make contributions that will have an impact that's
greater than you've ever imagined.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.