Agent Manager- Medicare and Retirement, West TX

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

Agent Manager:

The purpose of this job is to supervise Independent Career Agents (ICA's) who sell the UnitedHealth Group (UnitedHealth Group) portfolio of products offered to Medicare beneficiaries and individuals age 50+ as well as the EDC (External Distribution Channel) agents.   The Agent Manager is responsible for achieving assigned sales/membership growth targets through ICA's and EDCs in his/her territory/territories.

Agent Manager must be Skilled at identifying talent and retaining the best people. Ensures area is appropriately staffed to meet assigned sales objectives. Effective at coaching/developing talent that does not have a traditional employment relationship to achieve desired quantitative and qualitative performance standards. Uses data and insights focused on managing day to day time and activities to ensure appropriate leading indicators of success and corresponding sales results. This job is a critical lever in communicating to agents how important they are to us and in advocating on behalf of the constituent to ensure we quickly identify and escalate issues and barriers that are preventing them from achieving their sales results and/or compliance.

Responsibilities:

Continually build and nurture our stable of ICA's and EDC agents
Partner with the Recruiting Manager to source and select candidates for ICA/EDC positions to ensure a continual pipeline and sufficient base of staff to meet assigned sales/membership growth targets.
Provide a structured on-boarding process, leveraging corporate contracting, certification and training processes, tools and systems.
Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems.
Organize Agent activities, leads and territories to ensure effective and efficient coordination across the territory.
Act as a liaison between Agents and UnitedHealth Group sales process owners to ensure Agents are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.
Coach and manage performance.
Coach/Develop staff to achieve quantitative and qualitative performance targets.
Use data and insights to coach for optimal performance.
Manage day-to-day time and activities of assigned agents to ensure appropriate leading indicators of success and corresponding sales results.
Monitor sales results, trends and key performance indicators (KPI's) and hold representatives accountable for achieving targets.
Conduct ride-along to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations.
Conduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement. .
Achieve assigned sales targets: Achieve assigned sales/membership growth targets through Agents s in his/her territory(ies), with a minimum of 65% of sales derived via community based leads and referrals.
Partner with the Community Developer (CD) and Area Sales Manager (ASM) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations).
Understand the strengths and weaknesses of each organization and how it impacts the marketplace.
Facilitate engagement of Agents in executing these plans and ensure that ICA's appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings.
Ensure Compliance: Ensure ICA's adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures.

Requirements:
2+ years insurance sales experience
Must possess an active TX Health and Life License

Preferred experienced:
Management experience
Experience recruiting, hiring and training agents is highly desired
2+ years Medicaid and/or Medicare sales experience given preference

Bi-Lingual a plus

Careers at UnitedHealthcare Medicare & Retirement.

The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.




UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.