Voice/Data Engineer, Ontario CA

UnitedHealth Group is on the rise!  We are currently searching for an experienced Voice/Data Engineer to join our growing group in Ontario, California. 

The voice data engineer position is responsible for the day to day maintenance and support of Nammcal's data and voice infrastructure systems. The voice data engineer will interface directly with customers to address incidents and service requests reported to the service desk. The voice data engineer will also be responsible for installing, configuring, troubleshooting, and documenting the voice and data infrastructure systems. Additionally the voice data engineer will be responsible for participating in infrastructure projects and be accountable for tasks and project deliverables assigned as applicable. The voice and data engineer role requires on-call and after hours support responsibilities to address and resolve issues for a 24x7 data center.

Responsibilities:

• Day to day support of Nammcal's voice and data network infrastructure


• Respond to and resolve customer incidents related to voice and data network technologies


• Monitor, maintain, and remediate incidents, service requests, and issues related to the support and functionality of Nammcal's data and voice network systems


• Maintain documentation of all data and voice network systems


• Work with the senior voice / data network engineer and other subject matter experts to address capacity, reliability, design, and long term strategy needs that align with IT and business objectives


• Respond to and address adds, moves, and changes (MAC) requests for the cisco call manager system and related applications


• Participate in the on-call rotation as directed to respond to after hour events and incidents for nammcal's voice and data infrastructure and call manager telephony systems


• Participate as needed in infrastructure related project as a resource, responsible for project deliverables as required based on project requirements


• Provide reports and communicate to leadership regularly on the status and condition of all data and voice infrastructure systems as directed 

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

• 
  5 years designing, installing, configuring, maintaining, and troubleshooting Layer 1-4 cisco voice and data network systems


• 5 years working in a technical support role, maintaining network and data infrastructure systems


• 3 years working with the following applications: Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Presence Server, Cisco Attendant Console and Cisco Contact Center Express

Assets:

• B.S degree in information technology or other computer related field


• Professional Certifications such as: CCNA/CCNP R&S CCNA/CCPN Voice


• Current knowledge of networking principals and technologies


• Able to work with minimal direction


• Previous consulting and or solutions engineering experience
  

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

North American Medical Management, California, Inc. (NAMM California) partnered with OptumHealth in 2012. NAMM California and OptumHealth share a common goal of bringing patients, physicians, hospitals and payers closer together in the mission to increase the quality, efficiency and affordability of care. NAMM California is a part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system. NAMM California develops and manages provider networks, offering a full range of services to assist physicians and other providers in supporting patient care coordination and their managed care business operations. For over 18 years, NAMM California has been an innovator in health care with a track record for quality, financial stability, extraordinary services and integrated medical management programs. NAMM California is well positioned to continually invest in its infrastructure and systems for the benefit of its provider clients and to accommodate the impending changes that will come forth from healthcare reform.

The NAMM California provider clients represent a network of almost 600 primary care physicians and over 3,000 specialists and work with the premier hospitals in their respective markets.