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Member Services Specialist
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Appleton, WI Appleton, Wisconsin |
About this job
A large pharmacy benefit company in the Appleton area is currently looking to hire multiple candidates for its Member Services Specialist position. The company is hiring due to growth and internal turnover due to promotions.
Qualifications for this position are:
-Excellent customer service, phone etiquette and typing skills
-Basic knowledge of Microsoft Office and internet required.
-Strong communication skills
-Ability to Multi-task and navigate between multiple computer screens
Is a plus:
-Bilingual skills (Spanish speaking) are highly desirable.
-Current pharmacy technician certification or ability to become certified required.
-Experience in a PBM or managed care call center
-Experience in a mail or retail pharmacy setting
Job Responsibilities are as follows:
-Member Service Specialist(MSS) will answer, research and troubleshoot incoming customer care calls from members, providers and pharmacies.
-The MSS will give accurate and timely responses to inquires.
-The MSS will work with other team members to meet the departmental performance metrics and the MSS's main priority will always be answering any calls that are waiting.
-The MSS will document all calls handled in a complete, clear and concise manner.
This is a long term Contract to Hire opportunity which is paying $12/ hour, including a pay increase once hired on. Candidates must be able to work a second shift schedule
Please submit resume and professional references to be considered.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Qualifications for this position are:
-Excellent customer service, phone etiquette and typing skills
-Basic knowledge of Microsoft Office and internet required.
-Strong communication skills
-Ability to Multi-task and navigate between multiple computer screens
Is a plus:
-Bilingual skills (Spanish speaking) are highly desirable.
-Current pharmacy technician certification or ability to become certified required.
-Experience in a PBM or managed care call center
-Experience in a mail or retail pharmacy setting
Job Responsibilities are as follows:
-Member Service Specialist(MSS) will answer, research and troubleshoot incoming customer care calls from members, providers and pharmacies.
-The MSS will give accurate and timely responses to inquires.
-The MSS will work with other team members to meet the departmental performance metrics and the MSS's main priority will always be answering any calls that are waiting.
-The MSS will document all calls handled in a complete, clear and concise manner.
This is a long term Contract to Hire opportunity which is paying $12/ hour, including a pay increase once hired on. Candidates must be able to work a second shift schedule
Please submit resume and professional references to be considered.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
INBOUND CUSTOMER SERVICE, MEDICAL PHARMACEUTICAL, MICROSOFT OFFICE, MICROSOFT EXCEL
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