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Customer Support Rep - Service - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Saint Joseph, MI Saint Joseph, Michigan |
About this job
Job Description:
As a global company, Trade Partners are an essential asset to any corporation. Aerotek is seeking individuals to act as a liaison between our Trade Partners and Whirlpool; placing orders, answering questions, providing guidance, exemplifying a sense of urgency and exhibiting excellent oral and written communications, and ensuring the entire order process runs smoothly and efficiently. We’re looking for individuals who have critical thinking, problem resolution, and strong negotiation skills to provide our Trade Partners with World Class service.
Brief Overview:
The Customer Support Rep - Service will process new orders, adjust pre-existing orders, respond to daily calls from Trade Partners, and answer their questions, requests and inquiries. This position entails strong problem resolution and critical thinking skills. This individual will participate in a call center team oriented environment focusing on proactive order management, improving processes, supporting field sales/process partners and exceeding Trade Partner expectations.
The most qualified candidates -
-Open hours of availability from 8:00 am – 8:00 pm Monday – Friday. This would not be a 12 hour shift however you must be able to work a shift anytime in those hours.
- This individual should demonstrate a strong customer focus, strong verbal and written communication skills along with the ability to thrive in a fast paced environment.
- Strong organization and time management skills
- This individual should be a person of process and detail orientation, possess the ability to multi-task and balance responsibilities with the ability to adapt to changing environments.
- Positive attitude and strong work ethic.
- Problem solving and leadership skills
- Demonstrate the ability to work well in a team environment as well as independently.
- Computer knowledge with proficiencies in MS Office (Excel, Word, Power Point, Access)
- 2 year of experience within a customer service organization is preferred.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
As a global company, Trade Partners are an essential asset to any corporation. Aerotek is seeking individuals to act as a liaison between our Trade Partners and Whirlpool; placing orders, answering questions, providing guidance, exemplifying a sense of urgency and exhibiting excellent oral and written communications, and ensuring the entire order process runs smoothly and efficiently. We’re looking for individuals who have critical thinking, problem resolution, and strong negotiation skills to provide our Trade Partners with World Class service.
Brief Overview:
The Customer Support Rep - Service will process new orders, adjust pre-existing orders, respond to daily calls from Trade Partners, and answer their questions, requests and inquiries. This position entails strong problem resolution and critical thinking skills. This individual will participate in a call center team oriented environment focusing on proactive order management, improving processes, supporting field sales/process partners and exceeding Trade Partner expectations.
The most qualified candidates -
-Open hours of availability from 8:00 am – 8:00 pm Monday – Friday. This would not be a 12 hour shift however you must be able to work a shift anytime in those hours.
- This individual should demonstrate a strong customer focus, strong verbal and written communication skills along with the ability to thrive in a fast paced environment.
- Strong organization and time management skills
- This individual should be a person of process and detail orientation, possess the ability to multi-task and balance responsibilities with the ability to adapt to changing environments.
- Positive attitude and strong work ethic.
- Problem solving and leadership skills
- Demonstrate the ability to work well in a team environment as well as independently.
- Computer knowledge with proficiencies in MS Office (Excel, Word, Power Point, Access)
- 2 year of experience within a customer service organization is preferred.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
Customer Service, Proficient with computers, Excellent Communication Skills, Ability to multi-task, Problem Solving Skills, Positive Attitude
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