Small Business Renewal Account Consultant - Metro DC - Full-time / Part-time

This position is responsible for the sale of renewals for groups of 10-99 eligible subscribers. The position is responsible for retaining all small business customers through exceptional service and through development of strong relationships with customers, general agents and brokers.

Major Responsibilities

• Conducts end to end customer experience which will include an organized series of proactive touch points direct to client/group.


• Use designated systems to track and report activity (i.e. Atlas, Rosetta, Solaris, etc)


• Leads, directs and conducts enrollment/benefit meetings and health fairs for assigned business


• Trains and consults with brokers and employers on enrollment, benefits and electronic service processes


• Influences, demonstrates and trains employer groups about UnitedHealthcare's online electronic services, tools, and technologies


• Coaches and supports Account Consultants in managing: 1) Timeliness and quality of support provided to AEs, management, customers, and brokers 2) number and quality of customer/broker training sessions delivered on eServices and business impact resulting from that training.


• Promotes and supports the SB service model


• Participates in special projects as requested by management


• Oversees analysis and identification of root causes of complex service issues for brokers and customers. Directs dedicated functional experts (billing, customer service, claims, etc.) on corrective action steps to ensure end to end resolution of the issue.

Competencies and Best Practice for High Performers

• Detailed understanding of all UnitedHealthcare products, services and solutions


• Demonstrated sales skills and selling ability


• Demonstrated ability to be collaborative with sales team and agents and strategic in managing renewal sales


• Ability to navigate UnitedHealthcare internal departments to produce positive service results for clients and the company


• Ability to build and maintain strong client and producer relationships; customer focused approach


• Anticipates problems and develops contingency plans


• Ability to complete assigned major job objectives, with limited direction and supervision


• Strong communication skills (written and verbal)


• Strong presentation skills


• Excellent planning and organization skills


• At least 51% of the time must be spent on taking full responsibility on the sale of 10-99 renewals for which he/she is assigned, including negotiating with Underwriting, positioning the renewal with the broker, and closing the sale.


• Renews existing business (10-99 life segment) and sells new business to existing accounts (NBEA)


• Supports sales efforts targeted at potential new and renewal accounts; collaborate with Account Executive/Broker Account Executive to determine appropriate product(s) to position to brokers/customers
  
  
  

• College degree or equivalent work experience in the managed health care industry


• Minimum 3-5 years industry experience (preferably in benefit enrollment with account management or new business sales strongly preferred in a managed health care industry)


• Demonstrated relationship management skills


• Superior customer service skills including a sense of urgency and ownership for resolving client issues


• Strong problem solving and organizational skill


• Requires underwriting, financial and analytical skills


• Excellent communication (written and verbal) and listening skills


• Excellent group presentation and training skills


• Demonstrated knowledge of benefits


• State Life and Health Insurance License required


• Maintains a valid driver's license


• Travel as required

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.