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Pharmacy Customer Service Representative - Overland Park, KS
| Hours | Full-time, Part-time |
|---|---|
| Location | Overland Park, KS Overland Park, Kansas |
About this job
Energize your career with one of health care's fastest growing companies.
You
dream of a great career with a great company where you can make an
impact and help people. We dream of giving you the opportunity to do
just this. And with the incredible growth of our business, it's a
dream that definitely can come true. Already one of the world's leading
health care companies, UnitedHealth Group is restlessly pursuing new
ways to operate our service centers, improve our service levels and help
people lead healthier lives. We live for the opportunity to make a
difference and right now, we are living it up.
This opportunity
is with one of our most exciting business areas: Optum is a growing part
of our family of companies that make UnitedHealth Group a Fortune 17
leader.
Optum helps nearly 60 million Americans live their lives
to the fullest by educating them about their symptoms, conditions and
treatments; helping them to navigate the system, finance their health
care needs and stay on track with their health goals. No other business
touches so many lives in such a positive way. And we do it all with
every action focused on our shared values of Integrity, Compassion,
Relationships, Innovation & Performance
The Pharmacy Customer Service Representative
is responsible for responding to outbound calls to customers while
ensuring a high level of customer service and maximizing productivity.
The responsibilities of this position are providing customer service
support to members, customers, and/or providers. Direct phone-based
customer interaction to answer and resolve a wide variety of inquiries.
Individuals chosen for this position will answer questions related to
pharmacy benefits, mail order and pharmacy assistance calls.
Primary Responsibilities:
- Contact members for needed information related to pharmacy orders.
- Make outbound and receive inbound calls to request payment information from members and obtain credit card information
- Verify member data (e.g. address).
- Review database of member pharmacy orders and enter appropriate member-related data.
- Respond to pharmacy order questions as necessary (e.g. family member medications, timeline of delivery).
- Resolve questions and issues. Handles non-clinical matters with customers and resolve communication issues.
- Manage phone conversations appropriately (e.g.
provide a good impression, command attention and respect, maintain
professional tone, demonstrate confidence, de-escalate and defuse
callers as needed). - Redact credit card information using appropriate system (e.g. Input ACCEL).
- Review orders stopped in the system and input/correct member order data as needed.
- Create and/or route pharmacy orders using appropriate queue.
- Other duties as assigned.
Requirements
Qualifications:
- 1 year of customer service experience analyzing and
solving customer problems, OR 1 year of call center experience; proven
experience in managing customer calls within allotted timeframes - Previous experience working in a licensed pharmacy or as a Pharmacy Technician in a previous role, a plus
- An education level of at least a high school diploma or GED OR 10 years of equivalent working experience
- Authorization to work in the United States
- Available to work 40 hours per week anytime within the operating hours of the site; flexibility with shifts required
- Familiarity with computer and Windows PC
applications, which includes the ability to learn new and complex
computer system applications - Ability to navigate a computer while on the phone
- Ability to multi-task, this includes ability to
understand multiple products and multiple levels of benefits within each
product - Ability to remain focused and productive each day though tasks may be repetitive
Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset,
sitting, use of hands/fingers across keyboard or mouse, handling other
objects, long periods working at a computer - Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
OptumRx
is an empowering place for people with the flexibility to help create
change. Innovation is part of the job description. And passion for
improving the lives of our customers is a motivating factor in
everything we do.
If you're ready to talk about groundbreaking
interactions, let's talk about what happens when a firm that touches
millions of lives decides to gather results from millions of
prescriptions every month and analyze their impact. Let's talk about
smart, motivated teams. Let's talk about more effective and affordable
health care solutions. This is caring. This is great chemistry. This is
the way to make a difference. We're doing all this, and more, through a
greater dedication to our shared values of integrity, compassion,
relationships, innovation and performance. Join us and start doing your life's best work.SM
Diversity
creates a healthier atmosphere: All qualified applicants will receive
consideration for employment without regard to race, color, religion,
sex, national origin, protected veteran status, or disability status.
UnitedHealth
Group is a drug-free workplace. Candidates are required to pass a drug
test before beginning employment. In addition, employees in certain
positions are subject to random drug testing.
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