Casino Floor Supervisor

With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you'll work to make the most of the travel experience of each and every guests. Find Your World at Marriott Hotels & Resorts.

Requierements:

• Knowledege of at least three (3) table games, including Pai Gow and Mini-Baccarat
• Fully Bilingual
• Table Games Training Experience
2 years of experience as Croupier on at least three games Know and understand all San Juan Marriott Casino Tables Games SOP's. Interpersonal skills such as: Customer service oriented & hospitality skills, team player Ability to verbally communicate effectively with guests and co-workers (verbal, to listen, written). Computer knowledge Strong organization skills such as: detail oriented & time management and planning and organizing Able to be multi-task, fast learner, proactive Able to work under pressure and long periods of flexible hours Stand, sit, or walk for an extended period of time or for an entire work shift.

Job Summary

Observe all gaming activities, including players and croupiers, to promote the adherence of casino procedures in assigned pit area, notifying the immediate supervisor of any unusual activity. Be familiar with and promote adherence to all local gaming regulations. Record and monitor all chips fills and credits as well as credit transactions in assigned Pit area, including the accuracy of all transactions. Correct errors made by the croupiers. Check the accounting of bankroll, fills, turnbacks, cash drop, and credit markers in designated working areas for accuracy. Maintain accurate accounts for the gaming activity of all customers in assigned gaming area who are defined by Shift Manager as rated players. Check that all rating slips are accurate and forwarded to Pit clerks by the end of the shift. Check that all customers are properly rated. Monitor the cleanliness and condition of each area according to designated standards. Complete all paperwork and closing duties before the end of the shift. Settle differences between croupiers and guests through a proper explanation of the rules so that the guest does not feel at a disadvantage. Approve complimentary privileges to qualified players. Assist the Marketing department in the solicitation of players.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, and support team to reach common goals. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Stand, sit, or walk for an extended time period. Perform other reasonable job duties as requested.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.