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In Home Quality Assurance Rep Job
•30 days ago
| Hours | Full-time |
|---|---|
| Location | Austin, TX Austin, Texas |
About this job
Posting Job Title:In Home Quality Assurance Rep
Requisition #: 156937BR
Posting Location: Austin, TX, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
The Time Warner Cable currently seeks In Home Quality Assurance Rep for our Austin Texas location. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
RESPONSIBILITIES:
1. Utilizes consultative approach with current Time Warner Cable customers in their homes in an effort to present the value of their current TWC products and services and to highlight additional functionality of their services, such as free Apps, access to Hot Spots for wireless connectivity etc.
2. At visit to home, conducts a quality check of internal and external wires, inspecting for any issues which may be causing service related issues. Works with Technical Team partners to coordinate getting any technical issues addressed by the appropriate team.
3. Provides customers information on their products, assistance with programming remotes and ancillary items such as new remotes, batteries and updated equipment when applicable.
4. Becomes an advocate for the customers which they have interacted, responds to customer concerns in a professional manner, resolves outstanding issues in a timely and effective manner, in accordance with process guidelines.
5. Document customer interactions, and provide accurate information to support personnel.
6. Project professionalism and work cooperatively with team members and management.
REQUIREMENTS:- Previous customer service, customer advocacy and problem solving skills are a plus.
- Previous field experience is a plus.- Technical aptitude or working knowledge of cable, internet / modem, and Wi-Fi.
- Must demonstrate strong oral communication skills.
- Must be available to work days, evenings, and weekends, due to business need and be willing to travel within TWC footprint of Austin for training, meetings and for assigned work areas.
- Minimum of High School diploma or equivalent from an accredited organization required.- Professional appearance conducive to an office and field environment required.- Ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required.- Must have a valid Driver ' s license and full access to an Automobile to use for business purposes.
CBTWC 05/30/14
FCC Unit_TWC: 1221
Controlling Establishment ID: 00009 - Austin 12012 MoPac Expy
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
Requisition #: 156937BR
Posting Location: Austin, TX, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time
Posting Job Description
The Time Warner Cable currently seeks In Home Quality Assurance Rep for our Austin Texas location. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.
RESPONSIBILITIES:
1. Utilizes consultative approach with current Time Warner Cable customers in their homes in an effort to present the value of their current TWC products and services and to highlight additional functionality of their services, such as free Apps, access to Hot Spots for wireless connectivity etc.
2. At visit to home, conducts a quality check of internal and external wires, inspecting for any issues which may be causing service related issues. Works with Technical Team partners to coordinate getting any technical issues addressed by the appropriate team.
3. Provides customers information on their products, assistance with programming remotes and ancillary items such as new remotes, batteries and updated equipment when applicable.
4. Becomes an advocate for the customers which they have interacted, responds to customer concerns in a professional manner, resolves outstanding issues in a timely and effective manner, in accordance with process guidelines.
5. Document customer interactions, and provide accurate information to support personnel.
6. Project professionalism and work cooperatively with team members and management.
REQUIREMENTS:- Previous customer service, customer advocacy and problem solving skills are a plus.
- Previous field experience is a plus.- Technical aptitude or working knowledge of cable, internet / modem, and Wi-Fi.
- Must demonstrate strong oral communication skills.
- Must be available to work days, evenings, and weekends, due to business need and be willing to travel within TWC footprint of Austin for training, meetings and for assigned work areas.
- Minimum of High School diploma or equivalent from an accredited organization required.- Professional appearance conducive to an office and field environment required.- Ability to learn quickly and apply that knowledge, along with the ability to work in a team environment is required.- Must have a valid Driver ' s license and full access to an Automobile to use for business purposes.
CBTWC 05/30/14
FCC Unit_TWC: 1221
Controlling Establishment ID: 00009 - Austin 12012 MoPac Expy
More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status
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