Guest Service Agent - Full-time / Part-time

Guest Service Agent                       Full Time              Flexible Hours including weekends & holidays

Position Summary:

• Serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of aggressive hospitality and adhering to guidelines and procedures.

Experience:

• Has hotel knowledge: hours of operation, staff, property information, and services.
• Trained on the PMS for Marriott
• Trained how to talk with guests
• Has basic computer knowledge: Word, Excel, Power point, internet

Skills:

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Computer literate, have a professional yet friendly manner and good customer service skills. Candidates should have the confidence to make decisions, and a strong ability to concentrate and work under pressure and to handle multiple tasks at the same time.