Customer Service Representative - Mokena - Full-time / Part-time

The CSR positions are our store’s front-line contact with our customers. They are the public relations people who deal with our customers face to face every day. Ideally, every employee should be cross-trained to handle contact with customers, but our “specialists” are doing the vast majority of drop-off and pick-up transactions, phone answering, and so forth. A good attitude and the desire to interact with other people are the main attributes of a customer service rep. Skills can be taught, such as using a computer, but attitudes cannot.

A candidate for the CSR position should exhibit the following abilities and behavioral characteristics:

< Excellent listening skills
< Excellent communications skills
< Ability to easily relate to other people
< Professional, conservative grooming habits
< Ability to work with others as a team
< Ability to handle constructive criticism
< Ability to stay calm when faced with a difficult or irate customer