The job below is no longer available.
You might also like
in American Fork, UT
- 21
Verified flat Vector Marketing • 2d agoUrgently hiring 11.9 mi Use left and right arrow keys to navigate - 21
Verified flat Vector Marketing • 2d agoUrgently hiring 14.4 mi Use left and right arrow keys to navigate - $17
est. per hour Fidelity Investments • 6d agoUrgently hiring Use left and right arrow keys to navigate - $17
est. per hour Fidelity Investments • 6d agoUrgently hiring Use left and right arrow keys to navigate - $22
est. per hour Five Below • 8d agoUrgently hiring 7.1 mi Use left and right arrow keys to navigate
Part-Time Enterprise Support Agent
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 947 S 500 E, Suite 300 American Fork, Utah |
About this job
WhiteCanyon Software is seeking a dynamic, consumer-focused support agent to join our team.
The Enterprise Support Agent position is based in our American Fork office. In this role, the Support Agent will supply consistent, responsive, high-quality support during business hours for our enterprise clients. Business hours are M-F 8am - 5pm Mountain time.
Responsibilities include:
*Fielding customer cases via all support channels including phone, email, website, chat, and social media.
*Being a customer advocate to ensure that their needs are fulfilled and their experience has been top-notch.
*Maintaining and adding to the online knowledge base.
*Testing software and noting results to assist in its development and quality.
*Making recommendations to improve the software and website to reduce customer service issues.
*Working with other staff and developers to solve more complex technical issues.
*Conducting outbound customer-relations calls to enterprise customers.
*Ensuring constant phone/email coverage during business hours.
Requirements
*Experience in a call center or customer support capacity is a plus.
*Solid foundation of technical knowledge in relation to computers. Familiarity with computer architecture including BIOS, hard drive interfaces, how computer components work together, etc.
*Must have a solid customer support philosophy that syncs well with WhiteCanyon management.
*Must be comfortable with online support management tools. Experience with Desk.com and SaleForce Support Cloud preferred.
*Ability to work with others to create a positive environment of teamwork.
*Ability to manage tasks often with competing priorities and high levels of urgency.
*Excellent oral and written communication skills.
*Excellent organizational skills.
*Proficiency in Windows-based software including MS Word, Excel, and Outlook, as well as an aptitude for mastering new software
*Experience in web-based customer service portals
*Strong problem-solving skills and attention to detail
*Ability to define problems, collect data, establish facts and draw valid conclusions
*Initiative and creativity in problem solving.
Submit resume to hr@whitecanyon.com
The Enterprise Support Agent position is based in our American Fork office. In this role, the Support Agent will supply consistent, responsive, high-quality support during business hours for our enterprise clients. Business hours are M-F 8am - 5pm Mountain time.
Responsibilities include:
*Fielding customer cases via all support channels including phone, email, website, chat, and social media.
*Being a customer advocate to ensure that their needs are fulfilled and their experience has been top-notch.
*Maintaining and adding to the online knowledge base.
*Testing software and noting results to assist in its development and quality.
*Making recommendations to improve the software and website to reduce customer service issues.
*Working with other staff and developers to solve more complex technical issues.
*Conducting outbound customer-relations calls to enterprise customers.
*Ensuring constant phone/email coverage during business hours.
Requirements
*Experience in a call center or customer support capacity is a plus.
*Solid foundation of technical knowledge in relation to computers. Familiarity with computer architecture including BIOS, hard drive interfaces, how computer components work together, etc.
*Must have a solid customer support philosophy that syncs well with WhiteCanyon management.
*Must be comfortable with online support management tools. Experience with Desk.com and SaleForce Support Cloud preferred.
*Ability to work with others to create a positive environment of teamwork.
*Ability to manage tasks often with competing priorities and high levels of urgency.
*Excellent oral and written communication skills.
*Excellent organizational skills.
*Proficiency in Windows-based software including MS Word, Excel, and Outlook, as well as an aptitude for mastering new software
*Experience in web-based customer service portals
*Strong problem-solving skills and attention to detail
*Ability to define problems, collect data, establish facts and draw valid conclusions
*Initiative and creativity in problem solving.
Submit resume to hr@whitecanyon.com
Your Privacy Choices