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Benefits Customer Service Rep - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Woodbridge, CT Woodbridge, Connecticut |
About this job
Our client is seeking a Benefits Customer Service Rep to provide customer service support for pension plans and associated web-based applications.
Job Responsibilities:
- Perform customer service support by responding professionally to customer inquiries/issues received via phone, e-mail or other communication devices and ensure that appropriate action is taken
- Research participant questions related to employee benefit plans
- Provide technical support and assist customers in using web-based, employee self-service tools
- Read and understand plan documents, amendments, online knowledge base tools and benefit administration systems while applying procedures and guidelines
- Perform other duties as assigned
Qualifications
- Excellent ability to communicate effectively and professionally (both written and verbal) with a strong customer service focus
- Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office, Database and Software programs, Internet Navigation and Call Center systems desired
- Working knowledge of health and welfare and/or defined benefit pension plans a plus
- Strong attention to detail
- Analytical and multi-tasking skills
- Aptitude to successfully train and perform in a transparent high-tech/high-touch team based environment
- Ability to understand and follow oral and written instruction
- Ability to work a flexible schedule and maintain an excellent attendance record
- Ability to type 35-40 wpm
- Fluency in Spanish a plus
- Bachelor’s degree preferred
Shift:
9-6, Monday through Friday
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Job Responsibilities:
- Perform customer service support by responding professionally to customer inquiries/issues received via phone, e-mail or other communication devices and ensure that appropriate action is taken
- Research participant questions related to employee benefit plans
- Provide technical support and assist customers in using web-based, employee self-service tools
- Read and understand plan documents, amendments, online knowledge base tools and benefit administration systems while applying procedures and guidelines
- Perform other duties as assigned
Qualifications
- Excellent ability to communicate effectively and professionally (both written and verbal) with a strong customer service focus
- Strong proficiency in the use of desktop and web-based computer applications including Microsoft Office, Database and Software programs, Internet Navigation and Call Center systems desired
- Working knowledge of health and welfare and/or defined benefit pension plans a plus
- Strong attention to detail
- Analytical and multi-tasking skills
- Aptitude to successfully train and perform in a transparent high-tech/high-touch team based environment
- Ability to understand and follow oral and written instruction
- Ability to work a flexible schedule and maintain an excellent attendance record
- Ability to type 35-40 wpm
- Fluency in Spanish a plus
- Bachelor’s degree preferred
Shift:
9-6, Monday through Friday
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
BENEFITS SPECIALIST
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