Customer Experience Management Intern - Full-time / Part-time

Candidates for this fall part-time internship must be a junior, senior or college graduate up to 24 months post-graduation with a major in Marketing or Business.

The Customer Experience intern will identify customer insights, assess existing processes, identify opportunity areas, and communicate findings to stakeholders.

Project Task:

• Analyze consumer behavior and marketing statistics

Key Deliverables:

• Learn customer experience discipline
• Identify customer experience opportunities
• Develop communications to key stakeholders

Requirements:

• Passionate about understanding the customer's perspective
• Effective time management with the ability to direct simultaneous/multiple projects
• Excellent communication skills including storytelling, verbal, email and report writing
• Detail oriented, self-motivated, creative and enthusiastic
• Ability to document and maintain accurate records
• Strong Microsoft PowerPoint, Excel and Access
• Ability to handle highly confidential information
• Ability to deliver results and meet deadlines
• Ability to work unsupervised and follow through with various duties and tasks
• Good problem solving abilities
• Excellent telephone etiquette
• Attention to detail
• Excellent organizational skills
• Sufficient knowledge of computers and technology
• Ability to become proficient in UPS internal communications systems
• Professional in appearance, actions and behaviors