Customer Service - Full-time / Part-time

Customer Service

Temp to Hire

Monday - Friday

8am - 5pm

$13-$15/hour D.O.E.



Job Description:

Primary function is to interact in a courteous and professional manner with distributors. You will be responsible for generating quotes and interacting with other associates both in production and the office as needed to fulfill customer requirements. CSR associates may be required to interact by phone, fax, e-mail or in person with distributors, and solve problems related to their orders.

*Experience in the printing industry

Requirements:

Excellent organizational skills and the ability to multi-task to maintain established standards for performance.

Ability to communicate intellectually and effectively in a courteous and professional manner.

Skilled in software used to generate quotes and orders, and also Microsoft Office Suite of products.

Ability to sit for extended periods of time with minor position changes.

Effective typing and computer skills.

Even temperament when dealing with difficult people/situations

Primary Duties:

Accurately and effectively generate quotes for customers sometimes involving the office manager when needed.

Resolve credit or quality issues when necessary.

Discuss order specifics with customers in a courteous professional way.

Help customers solve problems with orders they are trying to place and resolve issues they may have before production.

Interact and follow up with other departments to assure order flow through production, from order entry to shipping.

Solicit new business opportunities whenever possible.

Secondary Duties:

Order entry

Order support.

Filing

Receptionist

Other duties as assigned by Office Manager