Macy's Capitola Mall, Capitola, CA: Retail Sales Associate - Fragrance Assistant, Part Time

Overview:

The Fragrance Assistant is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as wells as contributing to the success contributing to the success of the department through achieving personal sales goals.

This Macy's location utilizes an innovative way of planning work schedules, allowing an associate to participate more in managing availability and setting preferences for work times. This enables our associates to address their need for flexibility in meeting both personal and work obligations. Details on My Schedule Plus are available during the interview process.

Essential Functions:

• Acknowledge customers in a friendly and helpful manner within 30 seconds of their entry into the area Handle all returns courteously and professionally
• Sell fragrances and related merchandise according to customer service techniques and professional selling skills Determine customer needs based on personal features and other customer preference related factors
• Explain and demonstrate use of cosmetics through actual application Responsible for achieving personal sales goals
• Use clientele program to maintain customer profile and contact information to increase personal sales
• Oversee fragrance area and ensure associates are performing tasks in accordance to company policies and procedures Be knowledgeable of and perform sales support functions related to POS procedures
• Alert Fragrance Counter Manager or GSM of Cosmetics and Fragrances of inventory and other inaccuracies Attend product training classes and seminars and pre-selling drives
• Ensure proper presentation, organization, storing, and replenishment of stock
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) Maintain good housekeeping standards
• Ensure work area is free from hazards and work in a safe manner
• Adhere to Loss Prevention control and compliance procedures Be in compliance with all hygiene standards
• Performother duties as needed

Qualifications:



Education/Experience:
High School Diploma or equivalent. Previous selling experience is required, preferably in fragrances.

Language Skills:
Ability to read, write, and interpret labels including warnings and ingredient lists on products. Ability to effectively communicate with customers, peers, and management.

Mathematical Skills:
Basic math functions such as addition, subtraction, multiplication, and division. Able to use a calculator. Must be able to calculate percentages and ratios. Must be able to make change using American monetary units.

Reasoning Ability:
Must be able to work independently with minimal supervision.

Physical Demands:
This position requires constant moving, talking, hearing, reaching, and standing. Must be able to stand for at least two consecutive hours. Must be able to lift at least 30 lbs. May occasionally be required to stoop, kneel, crouch, and climb ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.

Other skills:
Superior organizational and time management skills. Must be able to multi-task in a fast- paced environment. Must be able to build relationships and influence others. Must possess a thirst for knowledge.
Working Conditions:

Reasonable accommodations have been made to enable individuals with disabilities to perform essential job functions. Work generally occurs in a retail store environment with moderate temperature and noise level.


Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.