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Customer Service Rep.
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Minneapolis, MN Minneapolis, Minnesota |
About this job
We are in need of 8 Medicare Member Service Representative. Medicare Member Service Representatives will provide accurate timely responses, resolution to inquiries, and informal grievances from members, authorized parties, and other internal/external customers. The customer contact takes place via phone, written correspondence, web, fax, voice mail, or face-to-face contact and is imperative to member retention. Develop familiarity with regulatory guidance and escalate compliance concerns as appropriate.
Responsibilities include:
-Answer, resolve, track and document telephone calls from members, providers internal departments, and external agencies, in a timely and professional manner, Research, resolve and communicate effectively with internal and external customers regarding member/provider concerns or issues. Educate members and external customers on policies and procedures related to members’ health care program.
·Research and resolve inquiries from internal/external customers including: Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations. Utilize appropriate resources to respond to member inquiries.
·Identify trends/issues that emerge in calls/correspondence, and inform team Lead or Supervisor. Assist in the development and communication of resolutions to internal staff, as requested.
·Perform and track/document outbound calls as needed
·Maintain good working relationship and open communication with internal and external customers
Must Haves:
-2+ years of Customer Service/Call Center Experience in the healthcare field.
-Knowledge of Insurance and Medical Terminology
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Responsibilities include:
-Answer, resolve, track and document telephone calls from members, providers internal departments, and external agencies, in a timely and professional manner, Research, resolve and communicate effectively with internal and external customers regarding member/provider concerns or issues. Educate members and external customers on policies and procedures related to members’ health care program.
·Research and resolve inquiries from internal/external customers including: Enrollment, eligibility, ID cards, clinic changes, demographic changes, benefit coverage, claims, payments, member reimbursement, and demonstrated knowledge of CAG policies, procedures, and regulations. Utilize appropriate resources to respond to member inquiries.
·Identify trends/issues that emerge in calls/correspondence, and inform team Lead or Supervisor. Assist in the development and communication of resolutions to internal staff, as requested.
·Perform and track/document outbound calls as needed
·Maintain good working relationship and open communication with internal and external customers
Must Haves:
-2+ years of Customer Service/Call Center Experience in the healthcare field.
-Knowledge of Insurance and Medical Terminology
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
INSURANCE/CLAIMS, INSURANCE/MEDICAL, CALL CENTER, CUSTOMER CARE/CALL CENTER, MEDICARE, MEDICAID
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