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Call Center Representative - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 2821 S Pavilion Road Aurora, Colorado |
About this job
Facilitates customers by answering healthcare service questions; suggesting options for account resolution.
Maintains customer records by updating account information.
Resolves healthcare service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains accounts by processing customer payments and adjustments appropriately.
Recommends potential process improvements to management by collecting customer information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, Healthcare Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
Maintains customer records by updating account information.
Resolves healthcare service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains accounts by processing customer payments and adjustments appropriately.
Recommends potential process improvements to management by collecting customer information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Service, Healthcare Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking
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