Technical Product Support Lead; Cypress, CA; Golden Valley, MN; Basking Ridge NJ

We are seeking a Technical Service and Support Coordinator to join the Solutions Support and Services team to support the Cloud Foundational Capabilities suite of products. The foundational capabilities products contain core utility services such as messaging, communications, identity management, provisioning and context sharing, enabling a cloud-based integration platform.

Primary Responsibilities:

Provide support for suite of foundational capabilities products

Coordinate business approval of production migrations (release entry framework). Facilitate the hand-off of new release functionality from the development team to the OM team

Coordinate the handoff of work to offshore teams and ensure that requests are returned on time and with high quality. Serve as the single point of onshore contract for offshore teams when questions or issues arise.

Monitor production capacity and storage for the application and take corrective action when capacity thresholds are passed.

Lead productivity improvement programs and preventive maintenance initiatives related to OM

Review new items (problems, incidents) assigned to their work group in HPSM

Ensure that sufficient information is available with each problem ticket to proceed with the analysis and resolution

Assign tickets to the individual OM team or to another work group (in case not in the scope of the application)

Monitor & report availability (mean time between failures-MTBF)

Monitor & report reliability (mean time between system incidents-MBTSI)

Lead productivity improvement programs and preventive maintenance initiatives related to OM

Monitor and report on quality of code delivered to production

Monitor and improve the SLA performance

Lead OM resources through the analysis, root cause and remediation of each HPSM item

Ensure HPSM gets updated and items get resolved within SLT's

Ensure progress of all HPSM items through closure

Ensure all work effort is documented in HPSM and remains current through closure.(This includes, incidents, problems, service calls, check outs, OM project type work, infrastructure needs)

Support for disaster recovery testing initiatives

Periodic updates of application documentation as a result of OM changes

Facilitate weekly/monthly presentations with the service manager to explain the health of the application

Lead the Deep-Dive initiatives put forth by the Service Manager.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Requirements:

Bachelor's degree in Computer Science, Mathematics, Engineering or related field

5 or more years experience with Java/J2EE

3 or more years experience with Spring and Hibernate

3 or more years experience with Front End UI Toolkits such as JSF, HTML, CSS, Javascript

2 or more years experience as a technical lead

Experience working on an enterprise application

Willingness to work in a 24/7/365 environment

 Assets:

Experience with HP Service Manager

Experience with ITIL process

Experience supporting products in a high volume, consumer facing, with multi modal delivery in phone, tablet and desktop / laptop.

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.