Banking Operations/ Fraud Support Specialist - Full-time / Part-time

Manpower is looking for an experienced Credit Card Fraud Specialist The job is located in Dorchester, MA Monday - Friday 8:00-5:00-pm PAYING $17 AN HOUR This assignment is for 4 months PLEASE READ THE JOB DESCRIPTION VERY CAREFULLY BEFORE APPLYING EXPERIENCE IN A BANKING OPERATIONS AND COMPLIANCE ENVIRONMENT IS A MUST!! POSITION SUMMARY Describe the basic function/primary purpose of the position. * Researches and analyzes high risk debit and credit card transactions to identify possible cases of fraud. * Recognizes complex high risk transactions and escalates to supervisor. - Interacts with internal and external customers to decision transactions; performs appropriate actions required to mitigate losses; and provides a positive customer experience. * Documents results of actions taken to support fraud trending and reporting. PRIMARY DUTIES & RESPONSIBILITIES 1. List the position's primary duties or major accountabilities in 7 - 10 concise, comprehensive statements * Should be bullet-statements beginning with an action verb describing how the goal of the position is met * Should define the duties/responsibilities of the position, not the team member 2. Provide the approximate percentage of time spent in each duty/responsibility * Total time should equal 100% * Duty/responsibility should constitute a minimum of 5% of position's time or be a primary function. * Exclude any one-time projects/activities Position Duties / Responsibilities * Research and analyze high risk debit and credit card transactions with a sense of urgency in a fast paced environment. * Rapidly decision and accurately code results. Determine next action based on research results to mitigate fraud losses. Identify fraud patterns and communicate observations to analyst(s). * Comply with all applicable federal regulations in decision process. * Provide exceptional service to internal and external customers, including support all branches and customer contact centers. * Maintain and update case management system for tracking of fraud cases and relevant information. * Provide support to Field Investigators. * Identify and escalate control issues and policy violations. Minimum Requirements Include the minimum entry-level requirements to perform the duties of the position Education Minimum Requirements Include the minimum entry-level requirements to perform the duties of the position Education (HS Diploma, Under/Graduate Degree, etc.) Minimum 60 undergraduate credits preferred; not required depending on experience. Business Experience (prior years' work/related experience) Minimum 2 years financial services experience and experience with debit / credit card experience. SPECIALIZED KNOWLEDGE Identify specific knowledge, skills, and abilities necessary for satisfactory execution of the position's primary duties & responsibilities. (i.e. If a position duty/responsibility is to "market and sell products and services to customers", then the specialized knowledge would be "skilled in building relationships with customers and in selling".) * Moderate ability to analyze high volume of transaction data; determine probability of fraud; and take appropriate action to mitigate fraud losses. * Aptitude to quickly learn computer systems, applicable policies and procedures, and relevant bank regulations. * Ability to multi-task as required. * Good communication skills. * High degree of ethics, professionalism and personal responsibility. * Works well in a team environment.