Computer Support Care Specialist

Immediate openings for long term Computer Support Care Specialists in Golden Valley, MN, pay rate for these positions is $16 an hour. In addition to applying for this position you MUST complete your candidate profile through the link below: http://virtualoffice.avature.net/jobs?jobId=1554&tags=ajackson|other|information-technology|do1410655 Position Summary: The Specialist Tech Support Associate is responsible for providing error free technical support resolutions as well as accurate, timely referral information to our customers on our Contractor/Distributor support line. They are expected to gather information and utilize web and product spec materials to guide customers through a Honeywell product. This position is critical to the growth of business for Honeywell and the individual filling this role must go above and beyond to help differentiate Honeywell from its competition. Tasks and Responsibilities: *Identifies, researches, and resolves technical problems. *Responds to telephone calls, email and personnel requests for technical support *Documents, tracks and monitors the problem to ensure a timely resolution *Promptly answer support related email, phone calls and other electronic communications. Knowledge and experience of customer service practices *Diagnose and resolve technical hardware and software issues *Stay current with system information, changes and updates. Experience in the use of personal computer hardware and software in a corporate network environment, MS Office Suite experience is a plus *Look for ways to improve support processes. Drive initiation and follow through to implementation. Requirements: *High school diploma *2-4 years of related experience *Minimal call center experience *Minimum 2 year technical experience and/or technical degree *IT, HVAC, and internet troubleshooting a PLUS!! For additional details on this role contact allison.paine@manpowergroup.com