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Reservations and Sales Agent
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Seattle, WA Seattle, Washington |
About this job
Responsible for the active selling and promotion on inbound and outbound telephone calls. Will respond to customer inquiries in a prompt, courteous and professional manner, and provide detailed information on products and services offered. Responsible for managing client accounts and booking progression from initial contact, to booking, sailing and return home.
Duties:
-Sell cruises, transfers, hotels and shore excursions to direct passengers and Travel Agents.
-Comply with Vacation Planning standards and best practices as communicated by management.
-Process reservations, revisions and cancellations using reservation system.
-Demonstrate a strong functional knowledge of the product.
-Monitor bookings from option period through follow-up on payment requirements.
-Complete and forward required accounting paperwork to adjust reservations.
-Adhere to company policy and procedure.
-Advise supervisor of all problems in a timely manner.
-Complete miscellaneous tasks for accounting, sales, marketing or other departments.
-Organize responsibilities to ensure completion and compliance with standards.
-Additional duties and responsibilities as needed
Requirements:
-A minimum of two (2) years sales experience and/or customer service
-Cruise, travel or hotel related field experience preferred
-Must demonstrate an enthusiastic and professional approach to all responsibilities
-Must be punctual and flexible. Calls start when shifts begin. Rotating shifts start at 6:00am and end at 6:00pm (subject to change). Weekend shifts are also rotated
-Able to handle multiple tasks simultaneously
-Willing to accept responsibility for compliance with policy and procedure
-Must be able to communicate in writing and verbally with professionalism, credibility and confidence.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Duties:
-Sell cruises, transfers, hotels and shore excursions to direct passengers and Travel Agents.
-Comply with Vacation Planning standards and best practices as communicated by management.
-Process reservations, revisions and cancellations using reservation system.
-Demonstrate a strong functional knowledge of the product.
-Monitor bookings from option period through follow-up on payment requirements.
-Complete and forward required accounting paperwork to adjust reservations.
-Adhere to company policy and procedure.
-Advise supervisor of all problems in a timely manner.
-Complete miscellaneous tasks for accounting, sales, marketing or other departments.
-Organize responsibilities to ensure completion and compliance with standards.
-Additional duties and responsibilities as needed
Requirements:
-A minimum of two (2) years sales experience and/or customer service
-Cruise, travel or hotel related field experience preferred
-Must demonstrate an enthusiastic and professional approach to all responsibilities
-Must be punctual and flexible. Calls start when shifts begin. Rotating shifts start at 6:00am and end at 6:00pm (subject to change). Weekend shifts are also rotated
-Able to handle multiple tasks simultaneously
-Willing to accept responsibility for compliance with policy and procedure
-Must be able to communicate in writing and verbally with professionalism, credibility and confidence.
About Aerotek Professional Services:
Join Aerotek Professional Services®. Our customized employment solutions and personalized approach give job seekers access to great opportunities with competitive salaries. Aerotek offers comprehensive benefits that can include medical, dental, optical, and optional 401k. Don't put your career in the hands of just anyone; put it in the hands of a specialist. Launch or rejuvenate your career today with Aerotek Professional Services! Allegis Group and its subsidiaries are equal opportunity employers and will consider all applications without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.
Requirements
SALES, HOSPITALITY, MULTITASKING
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