Billing Representative - Lexington, KY

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Positions in this function interact with customers
gathering support data to ensure invoice accuracy and also work through
specific billing discrepancies. Provide input to policies, systems,
methods, and procedures for the effective management and control of the
premium billing function. Educate customers regarding the availability
of receiving invoices and remitting payments through online
applications. Monitor outstanding balances and take appropriate actions
to ensure clients pay as billed. Manage the preparation of invoices
and complete reconciliation of billing with accounts receivables. May
also include quality assurance and audit of billing activities. Note:
Positions mainly responsible for more general A/R activities which do
not include medical and ancillary premium billing activities can be
found in the Accounts Receivable function in the Finance job family.

Primary Responsibilities:

• Interact with customers gathering support data to ensure invoice accuracy and also work through specific billing discrepancies
• Provide input to policies, systems, methods, and procedures for the effective management and control of the premium billing function
• Educate customers regarding the availability of receiving invoices and remitting payments through online applications
• Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
• Manage the preparation of invoices and complete reconciliation of billing with accounts receivables
• May also include quality assurance and audit of billing activities
• Medical and ancillary product premium billing.
• Moderate work experience within own function.
• Some work is completed without established procedures.
• Basic tasks are completed without review by others.
• Supervision/ guidance is required for higher level tasks.

Requirements:

• 2+ years of customer service experience analyzing and solving customer problems
• An education level of at least a high school diploma or GED OR 10 years of equivalent working experience may suffice
• 40 Hour work week
  
• Two or four year degree in Business or Accounting preferred
• Intermediate proficiency with Windows PC applications including Word and Excel and also includes the ability to learn new and complex computer system applications

Soft Skills:

• Ability to navigate a computer while on the phone

Physical Requirements and Work Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/ fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.